Cloud Operations - Managing Director

RSM•Boston, MA

8d•Hybrid

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Managing Director - Cloud Operations RSM seeks a proven leader to serve as the operational backbone of our newly established cloud practice, driving cross-functional coordination, client go-to-market and asset development. The role is responsible for translating strategy into operational reality, ensuring seamless execution across all service lines. Position Description: The Director is accountable for all operational aspects of building and scaling RSM’s cloud revenue through net new sales, expansion of existing accounts, and disciplined cross-sell into broader RSM services. Acting as the business development liaison between delivery teams and client executives, the director will ensure we have everything in place to drive predictable pipeline and asset development by partnering across RSM consulting lines of service. Success is assessed by pipeline creation, conversion, bookings, run-rate growth, bench health, forecast accuracy, and cross-sell impact.

Requirements

10+ years of progressive experience in management consulting, professional services, or technology services.
5+ years in senior operational or practice management roles, preferably in cloud, digital transformation, or technology practices.
Proven track record of building and scaling practices or service lines in professional services environments.
Experience managing complex, multi-stakeholder initiatives with significant financial accountability and C level presentation.
Understanding of consulting firm structures, governance, and decision-making processes.
Exceptional organizational and program management capabilities with proven ability to coordinate multiple workstreams simultaneously.
Strong financial acumen including P&L management, budgeting, forecasting, and financial analysis.
Superior relationship-building skills with ability to influence senior stakeholders across organizational boundaries.
Strategic thinking combined with operational discipline and attention to detail.
Excellent communication skills (written and verbal) with ability to distill complex information for diverse audiences.
Proficiency with project management, financial management, and collaboration tools.
Bachelor’s degree or alternative related certification required

Nice To Haves

MBA or relevant advanced degree a plus.
Experience at a top-tier management consulting firm (MBB, Big 4, or equivalent).
Background in strategy consulting with operational implementation experience.
Experience with large-scale transformation programs and change management.
Prior COO, Chief of Staff, or Practice Director experience in professional services.
Cloud certifications (AWS, Azure, Google Cloud) or equivalent technical credentials.

Responsibilities

Strategic Planning & Execution Develop and maintain a comprehensive operational roadmap aligned with practice growth objectives and firm-wide strategic priorities.
Create and execute detailed implementation plans for practice integration initiatives, ensuring coordination across service lines.
Define and track key performance indicators (KPIs) for practice health, client satisfaction, and cross-selling effectiveness Lead quarterly business reviews and strategic planning sessions with leadership
Cross-Selling & Client Value Optimization Design and implement frameworks to identify and capture cross-selling opportunities within CRM and Finance Systems.
Build systematic approaches to client relationship mapping and account planning that maximize integrated service delivery.
Collaborate with service teams to develop integrated solution offerings that increase client wallet share.
Create mechanisms to share client insights and opportunities across practice teams.
Operational Coordination & Excellence Coordinate resource allocation, project staffing, and capacity planning across cloud practice teams.
Establish and maintain operational cadence through regular leadership meetings, stand-ups, and practice-wide communications.
Drive operational excellence through process optimization, standardization, and best practice sharing.
Oversee practice management systems, tools, and knowledge management platforms.
Relationship Building & Stakeholder Management Build and maintain strong relationships with service line leaders, industry groups, channels and supporting central teams (CMG, Sales, ORM, SBA) .
Foster a culture of collaboration, knowledge sharing, and mutual support across the cloud practice.
Serve as primary liaison between practice leadership and firm operational functions.
Financial Management Present and analyze financial performance including revenue, profitability, utilization, and margins.
Oversee budget development, forecasting, and variance analysis.
Manage P&L elements including direct costs, allocations, and investments.
Identify and implement opportunities for operational efficiency and cost optimization.
Track and report on financial metrics to practice leadership and firm finance teams.
Risk & Issue Management Use existing risk management frameworks to identify, assess, and mitigate operational, delivery, and compliance risks.
Maintain comprehensive issues log and drive resolution of practice-level challenges.
Implement quality assurance processes to ensure delivery qualityand client satisfaction.
Escalate critical risks and issues to practice leadership with recommended mitigation strategies.
Asset & Resource Management Oversee management of practice assets including intellectual property, accelerators, tools, and methodologies.
Coordinate development and maintenance of practice offerings, frameworks, and solutions.
Document vendor relationships and partnerships critical to practice operations.

Benefits

At RSM, we offer a competitive benefits and compensation package for all our people.
We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected] .
RSM will consider for employment qualified applicants with arrest or conviction records.
For those living in California or applying to a position in California, please click here for additional information.
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.