Managing Consultant, Patient Experience

Press Ganey

1d•Remote

About The Position

As a Managing Consultant, you will deliver significant value for Press Ganey and our clients by driving work that aligns with organizational priorities and produces measurable results. Consulting teams engage rapidly to define and align priorities, analyze client and Press Ganey data, and provide strategic recommendations paired with clear execution plans. This role spans both consulting delivery and business development. Managing Consultants lead high-impact engagements, develop actionable insights and recommendations, deliver executive-level outputs, and help grow client relationships and consulting pipeline. Core focus areas include consulting excellence, client impact, revenue growth, and consistent adherence to Press Ganey delivery methodology. Our Consulting team partners with healthcare organizations to maximize the impact of their Human Experience (HX) investments. Our consultants have been in our clients’ shoes—leading teams, navigating complexity, and driving meaningful change in real healthcare environments. We work side by side with our clients to address their most pressing challenges, helping them listen smarter, act faster, and equip their teams with the tools and capabilities needed to stay ahead of what’s next. Our clients collaborate closely with experienced patient experience professionals to understand how culture, processes, and service delivery shape the way patients experience care. Together, we redesign workflows, strengthen communication, and elevate engagement—enabling organizations to exceed patient expectations, improve outcomes, and deliver safer, more compassionate care.

Requirements

Demonstrated expertise in patient experience data, analytics, and methodology.
15+ years of relevant healthcare industry experience.
Proven team leadership and project management experience.
Direct experience with healthcare consulting implementation strategies.
Experience implementing improvement initiatives across domains such as Experience, Safety, Engagement, Quality, or Performance.
Excellent analytical skills, including conceptual, quantitative, and qualitative analysis.
Strong facilitation and executive-level presentation skills, with deep understanding of healthcare industry and market trends.
Exceptional written and verbal communication skills, with the ability to influence executives, providers, and staff at all levels.

Nice To Haves

Prior consulting experience strongly preferred
Consulting business development experience preferred

Responsibilities

Deliver high-quality, world-class consulting deliverables for Press Ganey clients.
Lead, guide, and motivate engagement teams while providing coaching, mentoring, and continuous performance feedback.
Manage end-to-end consulting engagements, including scope, timelines, deliverables, budgets, and outcomes.
Take ownership of engagement performance, holding self and team members accountable to plans and quality standards.
Serve as an effective trainer and facilitator, ensuring active engagement and meaningful knowledge transfer.
Ensure consistent delivery quality and adherence to Press Ganey standards across all employee and patient experience consulting work.
Maintain utilization aligned with established performance targets.
Build and sustain trusted advisor relationships with clients, including C-suite leaders and boards.
Serve as a primary client contact, quickly establishing credibility and strong working relationships.
Proactively identify trends, emerging needs, and opportunities to bring new insights, solutions, and value to clients.
Collaborate internally to connect the right Press Ganey expertise, tools, and resources to client priorities.
Contribute to internal innovation efforts that expand consulting methodologies, tools, technologies, and offerings.
Drive incremental consulting and Press Ganey product sales.
Lead proposal scoping, pricing, and development activities.