Managing Consultant, Nursing

Press Ganey

1d•Hybrid

About The Position

Press Ganey is a leading provider of experience measurement, data analytics, and insights for complex industries, particularly healthcare. They partner with clients globally to improve Human Experiences through technology, data, and expertise. The company's culture emphasizes world-class talent, collaboration, and a passion for their work, aiming for continuous improvement. Their mission is to empower organizations to deliver the best experiences by turning data into insights. The Strategic Consulting team at Press Ganey works with health systems and plans, using deep healthcare expertise and advanced analytics to develop data-driven strategies for improving performance and elevating human experience across various domains, including nursing, safety, patient experience (PX), and employee experience (EX). This specific opportunity is for a Managing Consultant within the Nursing Consulting team. These consultants, who have prior experience leading nursing teams and driving transformation, help clients address the unprecedented pressures faced by nurses today. They focus on retaining talent, elevating practice, and achieving sustainable nursing excellence with solutions designed for current and future nursing realities. The role offers flexibility, being remote (U.S. based) or hybrid in Chicago, Boston, or South Bend hubs, with significant national travel (up to 75%).

Requirements

10+ years of nursing work with experience designing systems and processes
Experience designing strategies that help nurses connect with those in their care
Past experience in training and coaching nursing teams
Demonstrated experience in driving performance improvement initiatives
Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.)
Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation
Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities
BSN required

Nice To Haves

Experience working in a Magnet designated healthcare organization (per the ANCC Magnet Recognition Program is a plus
Consulting experience is preferred
MSN and/or MBA preferred

Responsibilities

Utilizing Press Ganey and client data assets and resources to consult with client stakeholders to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements
Partnering with clients to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems
Constructing and/or leading data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendations
Being an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement
Coordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources
Managing and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements
Leading preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations
Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results
Serving as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships
Communicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project management
Planning, organizing and prioritizing project activities using work plans and other project management tools
Leading project teams