Patient & Family Experience Improvement Consultant

Seattle Children's • Seattle, WA

5d

About The Position

The Patient & Family Experience Consultant partners with leadership and clinical teams to advance strategies that elevate the human side of care. As a subject matter expert in patient-centered excellence, you will translate the "voice of the patient" into actionable improvements, ensuring the organization meets or exceeds experience goals. This role serves as a cultural role model and coach, working directly in patient areas to mentor staff on service rounding, relationship-building, and integrating patient feedback into daily operations to create a seamless, empathetic care environment.

Requirements

• Bachelors Degree in Healthcare Administration or equivalent experience
• Minimum 3 years of experience in clinical care, healthcare coaching, or patient experience.
• Demonstrated success in leading strategic initiatives and developing service skills in others through training and mentorship.

Nice To Haves

• MA/MS degree in Healthcare or related field
• Certified Patient Experience Professional (CPXP) Certification or Change Management (ProSci) certification preferred.

Benefits

• Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.
• Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level