Managers, IT Quality Assurance

T-Mobile • Frisco, TX

12h • Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! T-Mobile is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Managers, IT Quality Assurance is located in Frisco, TX and will partner with accounting, IT, and other business departments to understand testing requirements. • Telecommuting is permitted, but applicants must live within a reasonable commuting distance. Up to 10% domestic travel required. Position duties and responsibilities include, but are not limited to: Plan, initiate, and manage information technology (IT) projects and lead and guide the work of technical staff. Onboard and train new staff members regarding testing approaches and standards. Improve testing processes through automation. Communicate project expectations to team and stakeholders effectively and efficiently. Allocate resources and participants needed to achieve project goals and timeline. Create and review IT test scenarios and validate and test results. Identify and manage project dependencies. Develop and deliver status reports, proposals, and presentations, as well as scheduled and ad hoc testing progress reports. Create IT/Application test strategies to support control test process. Create and maintain staffing plan to support existing and future work and project deliverables. Coach, mentor, and supervise project team members. Minimum requirements: Experience and education requirements: PRIMARY REQUIREMENTS: Master’s degree in Computer and Information Technology, Technology Management, Mechanical Engineering, or related, and 3 years of relevant work experience. ALTERNATIVE REQUIREMENTS: Bachelor’s degree in Computer and Information Technology, Technology Management, Mechanical Engineering, or related, and 5 years of relevant work experience. Skills requirements: Requires experience in each of the following skills: Planning, initiating, and managing IT projects, including leading technical teams, allocating resources, managing dependencies, and delivering project goals on time, with strong communication skills for stakeholder management. Tools and Technologies: Jira for project tracking, Confluence for documentation and collaboration, Microsoft Teams for communication, SharePoint for resource management, MS Excel for resource allocation and tracking. Designing, developing, and executing test strategies, test plans, and test cases for telecom billing, revenue accounting, and OSS systems, with proficiency in Agile methodologies and tools: Jira, Jira Align, qTest, and JAMA. Automation testing for back-end automation using tools: TOSCA, Subex, Power BI, along with improving testing processes through automation techniques. SQL and PL/SQL query development, financial reporting, data warehousing using Oracle, Teradata, Snowflake, Microsoft SQL, and troubleshooting defects in OSS, SAP, ERP, BI tools: Tableau, Power BI, ThoughtSpot, and APIs: REST and SOAP. SAP, CRM, Retail POS systems, web-based portals, and reverse logistics, combined with the ability to coach, mentor, and supervise team members to improve performance and project delivery. Artificial Intelligence (AI) concepts, experience serving as a Product Owner, and familiarity with Scrum Master responsibilities, including managing product backlogs, facilitating Agile ceremonies: Daily Stand-ups, Sprint Planning, Retrospectives, and ensuring alignment with business objectives using tools: Jira Align. At least 18 years of age Legally authorized to work in the United States

Requirements

• Master’s degree in Computer and Information Technology, Technology Management, Mechanical Engineering, or related, and 3 years of relevant work experience.
• Bachelor’s degree in Computer and Information Technology, Technology Management, Mechanical Engineering, or related, and 5 years of relevant work experience.
• Planning, initiating, and managing IT projects, including leading technical teams, allocating resources, managing dependencies, and delivering project goals on time, with strong communication skills for stakeholder management.
• Jira for project tracking, Confluence for documentation and collaboration, Microsoft Teams for communication, SharePoint for resource management, MS Excel for resource allocation and tracking.
• Designing, developing, and executing test strategies, test plans, and test cases for telecom billing, revenue accounting, and OSS systems, with proficiency in Agile methodologies and tools: Jira, Jira Align, qTest, and JAMA.
• Automation testing for back-end automation using tools: TOSCA, Subex, Power BI, along with improving testing processes through automation techniques.
• SQL and PL/SQL query development, financial reporting, data warehousing using Oracle, Teradata, Snowflake, Microsoft SQL, and troubleshooting defects in OSS, SAP, ERP, BI tools: Tableau, Power BI, ThoughtSpot, and APIs: REST and SOAP.
• SAP, CRM, Retail POS systems, web-based portals, and reverse logistics, combined with the ability to coach, mentor, and supervise team members to improve performance and project delivery.
• Artificial Intelligence (AI) concepts, experience serving as a Product Owner, and familiarity with Scrum Master responsibilities, including managing product backlogs, facilitating Agile ceremonies: Daily Stand-ups, Sprint Planning, Retrospectives, and ensuring alignment with business objectives using tools: Jira Align.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Plan, initiate, and manage information technology (IT) projects and lead and guide the work of technical staff.
• Onboard and train new staff members regarding testing approaches and standards.
• Improve testing processes through automation.
• Communicate project expectations to team and stakeholders effectively and efficiently.
• Allocate resources and participants needed to achieve project goals and timeline.
• Create and review IT test scenarios and validate and test results.
• Identify and manage project dependencies.
• Develop and deliver status reports, proposals, and presentations, as well as scheduled and ad hoc testing progress reports.
• Create IT/Application test strategies to support control test process.
• Create and maintain staffing plan to support existing and future work and project deliverables.
• Coach, mentor, and supervise project team members.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager