Manager, Workplace Moves, Add, Change (MAC)

The Gap•Folsom, CA

About The Position

About the Role The Move, Add, Change (MAC) Manager plays a critical role in shaping the functionality and flow of our workplaces across all North America hub locations. As a key member of the Workplace Experience team, this leader is responsible for coordinating and executing the movement of people and product once plans are approved by Workplace Environments Planning & Design. In addition, the MAC Manager oversees all furniture service days and manages furniture inventory to ensure our work environments remain efficient, safe, and aligned with our evolving operational needs. This role requires a blend of operational expertise, vendor management, and strong customer service. The MAC Manager partners closely with cross-functional teams, vendors, administrative assistants, and business leaders to ensure moves are executed seamlessly, issues are resolved promptly, and every workspace is maintained to high functional and aesthetic standards. With a wide scope across multiple locations and a high volume of activity, this position demands agility, sound judgment, and the ability to navigate complex technical and operational challenges. The ideal candidate is a proactive problem-solver with strong organizational, communication, and leadership skills—capable of managing multiple concurrent initiatives while maintaining a high level of service, compliance, and operational excellence.

Requirements

Exceptional customer service and interpersonal skills.
Flexible and effective team leadership capabilities.
Professional demeanor with experience managing multiple stakeholders and requests at all levels.
Strong ability to prioritize and manage multiple projects simultaneously.
Comprehensive understanding of MAC policies and procedures, with aptitude for continuous learning.
Excellent communication skills—verbal, written, and non-verbal.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, and Outlook.
Strong organizational skills with the ability to work independently and take ownership of diverse projects.
Ability to handle confidential information with discretion.
Skilled in leading teams and communicating workload changes, tasks, and timelines effectively.
Calm and decisive under pressure, with strong problem-solving skills.
Ability to build and maintain partnerships using sound business judgment.
Flexible schedule to accommodate after-hours work and travel as needed.
High school diploma or GED required.
Proven track record of delivering high service levels and managing multiple responsibilities.
Experience coaching and developing direct reports.
Ability to walk, stand, kneel, and lift or carry objects up to 60 lbs.

Nice To Haves

College degree preferred.

Responsibilities

Move Coordination Oversee all Move, Add, Change (MAC) processes across multiple office locations.
Manage incoming requests via ticketing system and MAC email box.
Partner with Workplace Environments for space planning and layout changes.
Coordinate project and basic moves, including scheduling vendors (electricians, movers, furniture, technology), securing access, and ensuring timely completion.
Conduct post-move walkthroughs and confirm customer satisfaction.
Update floor plans and communicate changes to Workplace Environments for CAD updates.
Service Days Management Plan and oversee regular furniture and technology service days.
Review ergonomic adjustment requests and assign tasks to appropriate teams.
Ensure accurate work orders with detailed descriptions, floor plans, and timelines.
Participate in post-service walkthroughs to verify completion.
Furniture Inventory Oversight Maintain and audit furniture inventory across all locations.
Partner with vendors to track pulls and intake; recommend reorders or sell-offs.
Use Snap Tracker platform for inventory management and periodic audits.
Ensure storage spaces are organized and compliant.
Vendor & Partner Collaboration Manage vendor relationships and performance; lead quarterly reviews.
Coordinate with Global Security, Workplace Environments, and Workplace Operations for access, scheduling, and compliance.
Participate in RFPs, contract implementation, and budget planning with senior management.
Operational Excellence Monitor and maintain service level agreements (SLAs) within ticketing systems.
Process invoices, track spend, and assist with budget submissions.
Deliver or exceed KPI targets for MAC operations.
Maintain updated contact lists for administrative staff at all locations.
Customer Service & Communication Serve as primary contact for Executive Leadership Team (ELT) and administrative assistants regarding MAC requests.
Communicate timelines, expectations, and updates clearly to stakeholders.
Ensure high levels of customer satisfaction through proactive follow-up and issue resolution.