Manager, Systems & Planning

LA28•Los Angeles, CA

4h•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games, with a mission to create an unparalleled experience for athletes, fans, partners, and the community. The 2028 Games mark the return of the Summer Games to the U.S. and Los Angeles' third time hosting the Olympics, and first time welcoming the Paralympics. The organization values optimism, integrity, excellence, inclusion, co-creation, and boldness. The Manager, Workforce Systems role is central to volunteer and workforce operations, supporting the implementation of all systems necessary to manage workforce operations leading up to and during the Games. This role enables LA28 workstreams to deliver their workforce and volunteer programs, contributing to an exceptional Olympic and Paralympic Games. The Manager plays a key role in developing and documenting business processes, data collection, and system configuration to optimize systems for every stage of the workforce and volunteer journey, including attraction, selection, assignment, offers, training, scheduling, communications, and Games-time deployment. With a focus on testing, training, and daily maintenance of workforce systems, this position collaborates closely with Technology, People Management, other functional areas, and external stakeholders to ensure system solutions are fit-for-purpose, compliant with data protection, and capable of managing large volumes of sensitive personal data.

Requirements

Minimum 5+years hands-on experience with Workforce Games Management Systems, Volunteer Application Systems, or equivalent large-scale platforms
Experience supporting system configuration, testing, and implementation within a structured project environment
Demonstrated experience supporting live or large-scale events, ideally in a global or multi-stakeholder environment
Strong stakeholder coordination and communication skills with the ability to work effectively across diverse technical and non-technical teams
Strong documentation, reporting, and data analysis skills
Experience leading or mentoring junior team members and/or volunteers, and acting as a systems subject matter expert
Subject matter expertise in project and systems requirements within a large-scale/mega-event environment
Detail-oriented with strong project and time management skills and the ability to manage and prioritize workload in a fast-paced and evolving environment
Excellent analytical skills; capable of identifying and prioritizing issues, assessing levels of risk, and providing creative and pragmatic solutions
Absolute discretion and high level of professionalism when dealing with high volumes of confidential, personal and/or sensitive data
Working knowledge of the Software Development Life Cycle (SDLC) and common project delivery methodologies
Excellent communication and presentation skills, with the ability to develop and deliver technology training solutions/ tools
Positive, team-oriented, and collaborative attitude with ability to build relationships with a variety of people
Bachelor’s degree in a relevant field (e.g., Information Systems, Business, HR, Project Management) or equivalent experience

Nice To Haves

experience working with BI, Tableau, or other reporting tools preferred

Responsibilities

Support the Games Planning and Delivery workstream in developing, documenting, and refining business processes, focusing on the journey for volunteer candidates, paid staff, and contractors
Contribute to system specifications and requirements documentation and gap analysis sessions with Technology and external vendors
Participate in procurement/RFP efforts for specific systems (e.g. Learning Management System, Contact Center) and integrations
Configure systems and support integrations in alignment with agreed business processes and functional requirements
Maintain system specification, configuration, and process documentation
Identify system limitations and propose practical solutions or workarounds in collaboration with Technology and/or other key stakeholders
Act as a key operational contact for Workforce system testing cycles, ensuring issues are tracked, prioritized, and resolved
Coordinate and execute User Validation and User Acceptance Testing (UAT), including preparation of test scripts, data sets, and defect logs
Deliver training sessions to users, including system walk-throughs, job aids, and procedural guidance; translate complex technology solutions into user-friendly tools
Contribute to the development and upkeep of systems training materials and user documentation
Provide hands-on support to team members and super users during system rollouts and peak usage periods
Track deliverables, milestones, and dependencies assigned to the systems workstream in the project plan
Provide regular updates and reporting on system readiness, risks, issues, and progress
Assist with vendor coordination, including system configuration activities, testing windows, and deployment planning
Monitor system performance and data integrity, escalating risks and issues through appropriate channels
Support incident management by logging, troubleshooting, and following through system issues to resolution
Promote data quality, data integrity, compliance, and appropriate system usage across the Workforce user community
Ensure security protocols on data management are followed to mitigate any risk of data loss / leakage
Foster positive, open, and collaborative relationships with key internal (e.g. workforce planning, volunteers, uniforms, training, communications and engagement, marketing, technology) and external (e.g. Deloitte, IOC, etc.) stakeholders