Manager, Workforce Planning

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. The Royal Caribbean Group’s Workforce Strategy & Movement Team has an exciting career opportunity for a full time Manager of CAM (Crew Acquisition & Movement) Workforce Planning reporting to the Director, CAM Supply and Demand. The position is onsite and based in Miramar, Florida. The position is also not eligible for work authorization sponsorship. Position Overview: As the Manager of CAM (Crew Acquisition & Movement) Workforce Planning for the Celebrity & Silversea Brands you will not only be responsible for setting the strategic staffing strategy for all of Hotel Operations, but also coordinating with all stakeholders to keep on track and ensuring that the leadership understands where risk to the plan may exist. This position oversees the staffing of over 27,000 specialized shipboard crew members across 25 and requires a highly effective project manager that is data driven, process focused, and an expert communicator.

Requirements

Bachelor’s degree from an accredited college or university in Mathematics, Industrial Engineering, Operations Planning & Logistics, Finance, or directly related, equivalent experience.
Minimum 3 years of experience working with operations, logistics, port administration, airport operations, hotel, transportation in a planning role.
Minimum of 2 years in a finance and/or analytical role.
Strong data analysis skills; ability to spot both trends and outliers in large datasets
Highly developed written and presentational skills; ability to clearly articulate complex messages to a variety of audiences, including senior management.
Ability to plan and organize self and work to achieve objectives and targets; is determined to deliver outcomes and can overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strives to meet and exceed the expectations of customers.
Ability to set measurable goals and objectives and to implement strategies to achieve them (often prioritizing in a high-pressure environment)
Guides cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions.

Responsibilities

Support the end-to-end strategy for CAM Hotel Operations that includes developing the staffing demand plan for each position that looks forward at least 12 months as well as the hiring and promotion strategy to ensure the right crew members in the right position at the right time.
Become an expert in understanding the logistics for all positions in the Hotel Ops cost centers, understanding the nuance of each position and be able to go through the strategy for each at any given point in time.
Own the coordination across all cost centers for all major operational changes, including, but not limited to New Builds, Seasonal Repositioning and Dry Docks.
Work closely with the Talent Acquisition (TA) team to develop the monthly hiring plan, ensuring that those targets are both achievable and tracked, calling out any potential impact to the operation either through missed targets or needs that exceed the current capabilities of TA.
Develop plan with Brand Ops Leadership and HR Business Partners on the monthly promotion strategy, ensuring the current number of candidates are always available in the pipeline for each position, that the promotions are happening as required, and that the promotion requirements do not exceed achievable levels.
Lead the effort in building and updating the monthly decks for Brand leadership meetings.
Work closely with Scheduling and Onboarding to ensure the plan being developed aligns as closely as possible to what the operation is experiencing, consistently re-validating model assumptions and adjusting the forecast as needed.
Be a stakeholder in the PAR change process, setting proper expectations around the timing when those changes are achievable.
Manage KPI’s and SLA’s to ensure our ability to stay on the proper staffing trajectory, offer insights from the data in order to provides actionable recommendations to CAM partners and Operational leaders.
Continuous evaluate and evolve/ mature the reporting and decks we put in front of stakeholders and operational leaders. Add relevant insights as they are uncovered.
Partnering with the CAM Financial team to advise on any risk or operational changes that would alter the number of movements or the cost of moving crew.
Oversee the crewing strategy for newbuilds, dry docks and repositioning sailings and how these should be accounted for in crew movement financial forecasting.
Drive cost-saving measures through effective strategy planning and project delivery.
Ensuring policies, practices, and procedures are understood and followed by direct reports, customers and stakeholders
Fostering team engagement and collaboration
Leading, coaching and developing team members
Attracting and retaining top talent within the function
Managing escalations, including raising to Sr. Leadership when applicable
Managing stakeholders as well as vendor relationships and contracts
Communicating effectively to executive team
Role modeling the highest standards of professionalism and ethics