Manager, Warehouse Operations - New York

Encore Global • Long Island City, NY

2d

About The Position

The Manager of Warehouse Operations is responsible for the day-to-day operations of the internal warehouse operations, dispatch, and quality control functions. Responsible for ensuring compliance on all warehouse policies, maintaining daily workspace standards, and successful completion of all daily tasks. Directly manages the outbound/inbound functions and is responsible for training and development of individuals in those roles. Maintains high throughput by adherence to national warehouse standards and ensures orders are completed in a timely manner. Responsible for appropriate training, performance management, and development of their teams.

Requirements

• Bachelor’s degree or equivalent warehouse or distribution management experience preferred.
• 5+ years of experience in warehouse or supply chain management.
• Strong problem solving skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills with the ability to meet or exceed multiple concurrent deadlines.
• Leadership skills

Responsibilities

• Fleet Management
• Implement and maintain a strategic fleet management plan in partnership with the National Transportation Manager
• Monitor daily routing to prioritize on-time delivery/pickup
• Perform frequent reviews on delivery/pickup services and monitor on-time performance
• Responsible for overall fleet management within their location including regular vehicle maintenance, condition, and operation
• Warehouse & Asset Management
• Directly manage and oversee day-to-day operational costs in assigned coverage areas.
• Proactively manage inventory levels to maximize availability for high demand products
• Responsible for all inbound/outbound activity in the facility
• Assemble and execute strategies to lower inventory costs through faster turns and maximize fill rates with company-owned assets
• Work closely with the Asset Management team to validate capital requirements with an aim towards minimizing external costs and maximizing utilization and high-yield investments.
• Responsible and accountable for high-accuracy physical inventory results
• Implement and maintain quality control and repair standards
• Customer Service
• Work closely with internal customers to evaluate service levels and ensure all expectations are met
• Participate in calls and in-person meetings with regional leadership teams to discuss ongoing challenges and incorporate recommendations into existing processes to improve overall customer service.
• People Management
• Increase operational effectiveness by managing direct reports and communicating Encore Core values, strategies, and objectives
• Monitor and improve the team’s efficiency and productivity using standards and KPI’s
• Work with direct reports to improve overall service while driving efficiencies through process improvement and best practices including, but not limited to, order processing, QC & repair, warehouse processes, and overall logistics.
• Establish clear expectations regarding responsibilities, behaviors, and daily activities.
• Provide training and development opportunities for team members and ensure a safe work environment consistent with company values.
• Provide continues feedback to direct reports and conducts annual reviews.
• Partner with HR business partners to manage human resources activity including selection, performance management, salary administration, training and development and strategic human resources planning

What This Job Offers

• Job Type: Full-time
• Career Level: Manager