Manager, Volunteer and Intern Programs
About The Position
The Manager, Volunteers and Internships oversees The Fortune Society’s volunteer program, academic internships and community service, a cohort of approximately 150 people. This role partners closely with supervisors to identify volunteer and intern needs; sources, screens, and places volunteers and interns; manages onboarding and offboarding; coordinates events for interns and volunteers and identifies volunteers and interns for possible jobs at Fortune. The Manager will also work to expand volunteer opportunities and to cultivate possible donors among volunteers and interns.
Requirements
- Bachelor’s degree or equivalent professional experience
- 3 or more years of experience managing academic intern and volunteer programs at a non-profit organization
- Excellent communication, facilitation, and relationship-building skills across diverse audiences
- Ability to prioritize with strong organizational and time management skills and urgency
- Good judgment and ability to maintain confidentiality
- Detail oriented, self-motivated and resourceful
- Ability to travel citywide
Nice To Haves
- Demonstrated experience with donor cultivation a plus
- Working knowledge of NYS Justice Center background check processes a plus
- Proficient in Microsoft Excel, Word, and Outlook
Responsibilities
- Partner with departments across the agency to identify volunteer and intern needs and develop role profiles.
- As new programs come on board work with program leads to support program outcomes with intern and volunteer support
- Working closely with the development team, engage volunteers and interns as potential donors
- Identify high-potential volunteers and interns for possible jobs at Fortune
- Craft postings and outreach materials, attend volunteer and intern fairs
- Maintain a centralized intake process for volunteer/intern requests; manage applications and selection process; track fulfillment and impact
- Advise staff on optimal use of volunteers/interns, role design, and risk management
- Build and execute multi-channel sourcing strategies (universities, career centers, community groups, alumni networks, volunteer platforms)
- Own end-to-end onboarding for volunteers and interns, including any background required background screening, orientations and annual compliance training.
- Manage structured offboarding including exit surveys/interviews, and service verification letters
- Coordinate appreciation events for volunteer and interns
- Track and report on volunteer, intern and community service hours as needed
- Build and nurture an alumni network for ongoing engagement and reactivation.
- Analyze data and provide as needed for HR reporting
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
