Manager US Chief Control Office Enablement

HSBC • Buffalo, NY

19h

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As a manager you will play a supporting role in strengthening HSBC’s risk and control environment. You will support and govern simplification across control activities, ensuring robust, accurate and consistently applied frameworks, policies, and procedures. Working closely with risk, business, and infrastructure teams, you will help deliver best practices, and deliver sustainable, risk-appropriate outcomes that support and demonstrate our risk management framework.

Requirements

• Extensive experience in operational risk and control management, with a thorough understanding of financial and non-financial risk frameworks (e.g., operational, conduct, compliance, credit, market risk)
• Demonstrated expertise in process re-engineering and improvement initiatives, ideally with Six Sigma or equivalent qualifications
• Proven ability to eliminate ambiguity and deliver operational and simplification enhancements
• Highly accurate, driven self-starter, able to think front to back in terms of approach and processes
• Strong stakeholder and relationship management skills, with the ability to build trust in complex environments
• Confident communicator, skilled at presenting risk insights and recommendations to diverse audiences
• Analytical skills, including high proficiency in Excel and familiarity with control libraries and performance analytics

Nice To Haves

• Experience in Gen AI applications for process improvement is advantageous

Responsibilities

• Provide senior stakeholders with actionable risk insights and reports, supporting informed, risk-based decision-making
• Lead and document reviews, draft governance papers with exceptional accuracy and attention to detail
• Oversee global risk culture assessments and ensure financial and non-financial risk plans align with risk appetite and strategic objectives
• Evaluate the risk and control data landscape, ensuring data accuracy, cost efficiency, and clarity in reporting
• Contribute to governance forums and key papers, promoting a strong risk culture and continuous improvement
• Establish and nurture effective partnerships across risk, business, and infrastructure teams, fostering collaboration, accountability, and risk awareness

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed