Manager, University Accounts - Off Campus Partners

CoStar Group•Richmond, VA

About The Position

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. Apartments.com is the nation’s #1 rental marketplace for owners, property managers and consumers. Apartments.com the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry’s most comprehensive virtual tools to attract the most and highest-quality renters. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers. Off Campus Partners: Off Campus Partners, a CoStar Group subsidiary and part of the Apartments.com network, is the leading provider of off-campus housing websites for colleges and universities in the U.S. Our mission is to simplify the off-campus housing experience for universities, students, and property managers nationwide. We have established partnerships with more than 150 of the country's top universities, offering their students a user-friendly platform to search for housing, find roommates, and access educational resources. One of our first university partnerships was with the University of Virginia! Preview the site at offgroundshousing.student.virginia.edu . The Manager of University Accounts is a strategic, results-driven leader responsible for driving client success, renewal performance, and team excellence across our national university partnerships. This role leads a team of University Account Managers who ensure exceptional service delivery, partner satisfaction, and long-term retention. The Manager plays a critical role in strengthening and expanding university relationships, overseeing renewal strategy, and elevating team execution through proactive engagement, coaching, and accountability.

Requirements

Two or more years of experience successfully leading a team of sales, account management, customer success, or business development professionals, or equivalent leadership experience in the Student Housing or Multifamily industry.
Experience managing customer relationships throughout the full customer lifecycle, including onboarding, servicing, renewal strategy, and pipeline management.
Demonstrated ability to analyze data, develop reporting, and make strategic recommendations based on trends, performance metrics, and market insights.
Strong written and verbal communication skills, with the ability to present effectively and build relationships with a variety of audiences, including senior decision-makers.
Strong strategic thinking, organizational skills, and problem-solving abilities.
Bachelor’s degree from an accredited, not-for-profit, in-person college/university OR a minimum of four years of multifamily, digital marketing (ILS) experience.
Candidates must possess a current and valid driver’s license.
Satisfactory completion of a Driving Record/Driving Abstract check prior to start. Driving history must reflect responsible driving behavior and compliance with traffic laws

Nice To Haves

Knowledge or experience in higher education, student housing, or the multifamily industry.
Experience developing and executing account strategies, including renewal forecasting, revenue planning, risk mitigation, and resolving complex customer escalations with senior-level stakeholders.
Experience collaborating with cross-functional partners such as Sales, Product, Marketing, or Operations.
Proficiency with CRM tools for tracking activity, forecasting, and analyzing account health.
Highly organized self-starter who thrives in both independent and team-based environments.
Ability to be flexible and adaptable in a dynamic, high-growth environment.

Responsibilities

Lead, coach, and develop a high-performing team of University Account Managers.
Set clear expectations and hold the team accountable for results.
Drive renewal strategy and ensure timely, successful renewals across all partnerships.
Monitor account health, identify risks early, and guide plans to strengthen retention.
Support key university meetings to improve partner relationships and engagement.
Shape and support strategies that elevate partner engagement, growth, and long-term success.
Partner with Sales, Marketing, and Product teams to enhance partner value and support renewals.
Serve as the primary escalation point and drive timely, effective resolutions.
Analyze feedback and performance data to identify trends and improvements.
Ensure team activities align with organizational goals and provide updates to leadership.
Travel 30%–40% for university visits and conferences.

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks