Manager, Trust Strategy & Operations

eBay • Salt Lake City, UT

3d • Hybrid

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: eBay, Inc. seeks Manager, Trust Strategy & Operations in Draper, UT What you will accomplish: Job Duties: Partner with the Live Business Unit, Trust domain experts and cross functional partners to develop end-to-end Trust strategies specifically for the live commerce environment. Build and deliver high impact analysis and presentations to secure approval and/or resources from senior Business, Product, and Risk leaders. Create and enforce policies related to user conduct, transactions and post transaction experiences on the platform. Identify and monitor potential risks within the live commerce ecosystem. Enhance standard operating procedures to ensure policy compliance and operational efficiency. Establish and track key performance indicators (KPIs). Provide regular updates and actionable insights to leadership. Conduct data-driven analysis to identify trends and areas for improvement. Partial telecommuting permitted from within a commutable distance. What you will bring: Minimum Requirements: Bachelor’s degree, or foreign equivalent, in Economics, Business, Marketing, Product Design, or a related field, plus two years of experience in trust and safety, strategy and operations, strategic program management, or related field. Special Skill Requirements: Two years of experience required in each of the following: Ecommerce marketplace trust & safety, strategy & operations, or strategic program management Analyze and size complex data, identify critical issues, and develop effective product & policy solutions in a dynamic business environment with rapidly changing priorities End to end management of 3rd party vendor relationships Designing, tracking, and reporting on performance metrics up to and including senior leadership Partnering with analytics teams to develop roadmaps and manage requests backlogs Conducting quantitative and qualitative market research in partnership with business, analytics, and insights teams Cross-functional team leadership including meeting ownership and tracking and driving to closure on action items Crafting and delivering presentations and performance updates to senior executives Developing business and product requirements documents and collaborating with product management and engineering professionals to launch new features eCommerce marketplace expertise, knowledge and understanding of 2-sided marketplace operations Google/Microsoft suite, document and slide deck writing as well as spreadsheet-based data analysis Must be legally authorized to work in the U.S. without sponsorship.

Requirements

• Bachelor’s degree, or foreign equivalent, in Economics, Business, Marketing, Product Design, or a related field, plus two years of experience in trust and safety, strategy and operations, strategic program management, or related field.
• Ecommerce marketplace trust & safety, strategy & operations, or strategic program management
• Analyze and size complex data, identify critical issues, and develop effective product & policy solutions in a dynamic business environment with rapidly changing priorities
• End to end management of 3rd party vendor relationships
• Designing, tracking, and reporting on performance metrics up to and including senior leadership
• Partnering with analytics teams to develop roadmaps and manage requests backlogs
• Conducting quantitative and qualitative market research in partnership with business, analytics, and insights teams
• Cross-functional team leadership including meeting ownership and tracking and driving to closure on action items
• Crafting and delivering presentations and performance updates to senior executives
• Developing business and product requirements documents and collaborating with product management and engineering professionals to launch new features
• eCommerce marketplace expertise, knowledge and understanding of 2-sided marketplace operations
• Google/Microsoft suite, document and slide deck writing as well as spreadsheet-based data analysis
• Must be legally authorized to work in the U.S. without sponsorship.

Responsibilities

• Partner with the Live Business Unit, Trust domain experts and cross functional partners to develop end-to-end Trust strategies specifically for the live commerce environment.
• Build and deliver high impact analysis and presentations to secure approval and/or resources from senior Business, Product, and Risk leaders.
• Create and enforce policies related to user conduct, transactions and post transaction experiences on the platform.
• Identify and monitor potential risks within the live commerce ecosystem.
• Enhance standard operating procedures to ensure policy compliance and operational efficiency.
• Establish and track key performance indicators (KPIs).
• Provide regular updates and actionable insights to leadership.
• Conduct data-driven analysis to identify trends and areas for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees