Manager, Travel & Expense, Finance Operations

Dow Jones•Princeton, TX

1d•$95,000 - $120,000•Onsite

About The Position

About the Role The Manager, Travel & Expense (T&E) will be responsible for managing policy, process, and leading strategy to support business travel and expense management for our global employees. This role will maintain oversight and serve as a point of escalation for our newly created offshore team based in India. In addition, the manager will not only interact with our Dow Jones staff but our shared services partners within NewsCorp whom we provide support to. You will design and lead internal travel programs which embrace the highest level of customer service. You will support and maintain the day-to-day activities of the travel program, managing our travel partners and travel tool functions, including travel reimbursement, expense reporting, corporate card administration and management, troubleshooting, as well as policy adherence and compliance. You will be based in our New Jersey office reporting to the Director, AP and Purchasing.

Requirements

5+ years managing Travel & Expense or AP/Finance function.
3+ years experience in Travel and Expense related programs.
Administrator experience using SAP Concur Travel & Expense.
Strong compliance and regulatory awareness.
Experience and competence in using integrated ERP software, with SAP experience a plus.
Strong proficiency with Microsoft Excel is a must.
Excellent communication skills, both verbal and written.
Exceptional customer service skills dealing with users and stakeholders.
Strong analytical skills, prior experience with executive or management reporting is preferred.
A high degree of attention to details, and must be a highly organized individual.
Effective time management, ability to multi-task on a daily basis without losing sight of the longer term objectives.
Bachelor's degree, or equivalent experience, is preferred but not required

Nice To Haves

Experience with company credit card program is a plus.

Responsibilities

Communicate and collaborate effectively with outsourced resources, ensuring the execution of the end-to-end T&E processing and audit functions; assisting, managing and supporting any remote T&E process.
Execute retained onshore departmental activities.
Manage, enhance and administer compliance with our global T&E policy.
Partner with our travel and expense platform provider to offer a best-in-class user experience.
Design systems and programs which complement each aspect of the travel and expense experience.
Manage vendor relationships with credit card providers, travel management companies, and expense management providers.
Train employees on our T&E tools (e.g., Concur), policies, and processes.
Monitor report exceptions within Concur in order to escalate compliance issues for management and/or HR review.
Serve as a joint administrator for the company corporate card program, which entails reviewing aging reports, card holder reports and Concur administrative corporate card reporting.
Process, manage and reconcile the T&E pay cycles utilizing reporting from Concur and ERP system.
Monitor and create audit rules/exceptions within Concur platform, as required.
Be the point of contact to perform analytical and ad hoc reporting as required for management.
Complete monthly accruals.
Recommend policy changes based on internal feedback and external market data.
Have high focus on compliance and adherence to policies and practices.
Work with the legal and compliance teams on research, review, reporting and projects.
Look for areas of process improvement to ensure efficient and effective processing of T&E transactions, utilizing Concur and any potential partner platforms.
Provide information for monthly key performance indicators (KPI's).
Follow instructions and procedures: it is essential that you appropriately follow the policies and procedures to ensure that financial processes are carried out in line with the obligations/service level agreements.
Customer relations: you must be highly focused on delivering against your stakeholder's requirements, ensuring that the quantity and quality of your work is to a high standard at all times.
Lead special projects as required.
Working with people: you must have the capacity to build effective relationships at all levels and proactively communicate with other employees, utilizing tact and diplomacy as appropriate.