Manager, Transfer

Subway•Miami, FL

54d

About The Position

We have an exciting opportunity to support our North America team as Manager, SMO Transfers based in North America. The Transfer Manager SMO is responsible for the management of the transfer process in alignment with HQ for all transfers in SMO markets. The Transfer Manager works cross functionally with Sellers, Buyers, Subway Market Operations (SMO), and Franchise Administration team to ensure all processes, procedures and legal requirements are followed.

Requirements

Bachelor's degree in business management, Finance, or related field strongly preferred.
5+ years QSR experience preferred. 5+ years of Franchising Contract and/or Transfer experience preferred.
Demonstrated experience working with organizational documents, simple and complex entity structures, and navigating internal processes to drive transactions to completion.
Proven ability to lead cross-functional decision-making and collaborate with diverse groups.
Experience in contract management, including reviewing asset purchase agreements, leases, franchise agreements
Background in franchising and franchise sales.
Direct experience managing the Transfer process within a franchise organization.
Familiarity with franchising laws and regulatory compliance.
Hands-on experience with CRM platforms, preferably FranConnect or similar systems
Familiarity with Smartsheet and DocuSign
Excellent time management and organizational skills.
Strong verbal and written communication abilities.
Proven relationship-building skills across diverse teams and stakeholders.
Flexible, adaptable, and highly detail oriented.
Able to multi-task, prioritize workload and comfortable working within a fast-paced environment.
Interpersonal, relationship-building and networking skills with a self-motivated attitude to work.
Fluent in English - any additional language a plus.

Responsibilities

Assist and reinforce business procedures and policies.
Collaborate with Franchising, Franchise Contract Management, Legal and Lease Solutions teams to manage risk related to transfers.
Identify and resolve transfer complications using contract management and franchising experience.
Evaluate opportunities to improve the SMO transfer process in partnership with HQ Franchise Administration teams.
Educate internal SMO teams on transfer procedures to support franchise owners (FOs) and set expectations.
Recommend and implement process improvements.
Provide training to cross-functional teams to enhance understanding and support of the transfer process.
Manage the end-to-end transfer process from franchisee submission through entry into FranConnect system.
Manage scheduling, training, and closing requirements for transfers.
Make cross-functional recommendations that align with and support the overall market optimization strategy.
Enforce policies and procedures to reduce time for transfer approvals where appropriate.
Ensure consistent application of standards to streamline operations.
Occasional travel is required to meet with cross functional teams.