Manager, Training & Education – CKG US

Perseus Group, Constellation Software

9d

About The Position

The Training and Education Manager at Constellation Kidney Group (CKG) is responsible for designing, delivering, and managing client-facing and internal training programs across CKG’s solution portfolio in the US, including Clinical Vision (CV), FOCUS Billing, CKG Intelligence, Renal AI, DrFirst/e-Prescribe, and related platform services. This role plays a critical part in driving successful product adoption, supporting implementation success, and enabling client retention and growth. In addition, this role will oversee Training & Education program operations, including Professional Services Group (PSG) backlog coordination and reporting, helping ensure projects are delivered with clarity, consistency, and accountability. The Training & Education Manager will also support the Engagement organization (Clinical & Billing Services) in identifying and enabling expansion opportunities through structured education and value-driven client interactions. The role reports to the Global GM of CKG.

Responsibilities

• Design and deliver comprehensive training programs across all CKG platforms, tailored to role-based workflows and client environments.
• Support solution delivery through end-user and super-user training, onboarding programs, and change-management-focused enablement.
• Develop scalable curricula and certification-style training pathways for continued platform proficiency.
• Ensure all training supports measurable business outcomes such as adoption, operational efficiency, compliance, and Net Revenue Retention (NRR).
• Partner closely with implementation project teams to structure training plans aligned to milestones and go-live readiness.
• Own PSG backlog coordination to ensure visibility, prioritization, and timely execution of education-related deliverables.
• Maintain reporting on workload, backlog trends, and delivery performance to support operational decision-making.
• Standardize training documentation, templates, and repeatable processes to support scalable delivery.
• Drive awareness and utilization of product features — including advanced reporting, analytics, and AI-supported tools.
• Support Engagement team activities for retention and account growth through education-based conversations and value-focused training workshops.
• Participate in client-facing strategy sessions where training plays a role in adoption or change management.
• Create learning pathways that highlight cross-product synergies across KidneyOne solutions.
• Develop and maintain a library of training assets including: o Role-based guides o Video learning modules o Recorded webinars o Step-by-step platform walkthroughs
• Implement continuous learning programs to support client maturity and onboarding refreshers.
• Serve as a subject-matter expert and trusted resource for customers and internal teams.
• Deliver structured internal product training across teams including Engagement, RCM Services, Support, Sales, and Marketing.
• Equip internal teams with tools and knowledge to ensure consistent, high-quality client experience.
• Support onboarding programs for new hires who interact with CKG products.
• Track and report the impact of training programs on client success and retention.
• Measure engagement, completion, and effectiveness outcomes.
• Incorporate client and internal feedback into roadmap-aligned training evolution.

Benefits

• This role will also be eligible for participation in a Company profit sharing bonus plan.
• Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
• The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed