Manager, TPRM Implementations

Ncontracts•Brentwood, TN

46d•$85,000 - $115,000•Remote

About The Position

The Manager, TPRM Implementations is responsible for leading a team of Implementation Specialists dedicated to onboarding clients onto Ncontracts’ Third-Party Risk Management (TPRM) solutions. This role ensures consistent, high-quality client experiences by driving operational excellence, project efficiency, and continuous process improvement. The Manager will coach and develop team members, monitor key performance metrics including utilization, project completion timelines, client satisfaction, and retention indicators; and identify and implement strategies for improvement. This leader will play a key role in evolving and scaling TPRM implementation practices, promoting best-in-class service delivery and long-term client adoption.

Requirements

5+ years of experience leading implementation, onboarding, or client delivery teams—preferably in SaaS, financial services, or risk management required.
Minimum of 7 years’ experience in client-facing role required
Proven ability to coach, mentor, and develop talent, fostering a collaborative and accountable team culture.
Experience managing metrics such as utilization, CSAT, and project delivery efficiency to drive measurable outcomes.
Proficiency with project management systems (such as TaskRay or Monday.com) and familiarity with CRM, ticketing, and workflow automation tools.
Exceptional communication and interpersonal skills, with the ability to engage effectively with executives, clients, and internal teams.
Strong analytical and problem-solving skills, with the ability to translate data insights into actionable improvements.

Nice To Haves

Understanding of vendor risk management (TPRM) concepts and best practices preferred.

Responsibilities

Lead, mentor, and develop a team of TPRM Implementation Specialists, fostering a high-performance, client-focused culture.
Oversee all client implementation projects for Ncontracts’ TPRM solutions—ensuring quality, timeliness, and alignment with client objectives.
Monitor key performance metrics including utilization, project completion timelines, CSAT, and retention indicators; identify and implement strategies for improvement.
Manage team utilization allocations to ensure departmental efficiency and profitability.
Establish and maintain scalable, repeatable processes for onboarding, training, and project execution to drive consistency and operational efficiency.
Collaborate cross-functionally with Sales, Customer Success, Product, Enablement and Support teams to ensure seamless client handoffs and unified customer experience.
Partner with leadership to refine implementation methodologies, toolsets, and documentation to support scalability as the client base grows.
Conduct regular performance check-ins with team members; identify opportunities for growth, provide coaching, and deliver constructive feedback.
Proactively identify risks or barriers to successful project completion and drive resolution through coordination with internal teams.
Digital & Automation lens that helps leverage tools for Time-To-Value & Customer Experience
Champion the client experience, ensuring every implementation supports client outcomes and reinforces Ncontracts’ reputation for excellence.

Benefits

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!