Implementations Manager

ampliFI Loyalty Solutions•Naperville, IL

12h•$80,000 - $100,000•Remote

About The Position

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. At ampliFI, we’re always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity , Curiosity , and Advocacy . The Opportunity The Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery Client Success and Development and Relationship Management teams. The Implementations Manager is responsible for converting and implementing new clients onto the ampliFI Loyalty Solutions platform, managing implementation projects for existing clients, managing special projects, and leading configuration and launch tasks. This individual acts as a Client Delivery project manager, escalation point and technical collaborator for the entire organization to ensure all are receiving the necessary information to complete projects accurately and on time. Responsible for coordinating and actively participating in meetings, communicating clearly, creating and managing associated project plans while providing a high level of internal and external customer service.

Requirements

Reliable execution and articulation in documentation, presentation, and proactive outreach.
Application of project management methodologies to oversee and coordinate multiple projects simultaneously.
Ability to manage shifting priorities, juggle numerous demands, and apply effective planning and scheduling skills in a fast-paced environment.
Strong capacity for critical thinking to analyze project requirements, anticipate potential roadblocks, and develop effective solutions.
Ability and desire to become subject-matter expert for company's products and services.
Strict adherence to detail and strong organizational skills
Highly collaborative partner capable of engaging and coordinating effectively with diverse teams
Bachelor’s degree or equivalent in relevant work experience
Minimum 3 years project management, preferably within payments
Minimum 2 years leading or managing corporate initiatives
Minimum 1 year card processing, issuing and/or loyalty/rewards
Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs

Nice To Haves

Experience in Financial services, card payments and / or issuing, or rewards and loyalty
Experience in Implementations and/or project management
Shown success in effectively driving and delivering projects
Familiarity with Jira and Confluence for project tracking and documentation
Experience with Salesforce or other CRM systems
Ability to represent technical delivery tasks to non-technical and\or business resources

Responsibilities

Manage complex client implementations and projects
Act as a Subject-Matter Expert (SME) on products and services
Document and improve the department's project delivery standards
Proactive and regular outreach with the Client Delivery Implementations Managers and Implementations Analyst teams
Obtain and share key insights with clients and internal teams
Collaborate with internal teams and resources to improve processes, documentation, and eliminate errors.

Benefits

Competitive salary
Potential for bonus opportunity based on individual performance and company achievements
Medical, Dental, Vision Benefits
401(k) and 401(k) Employer Match
Employer Funded Insurance, Short & Long Term Disability
Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care
Voluntary Café Plans including parking and transit
Flexible work hours in a hybrid environment.
Opportunities for professional development and growth.
Paid Time Off including holiday, vacation and personal time
Parental Leave
Employee Assistance Programs
Snacks and a Gym onsite