Manager, Ticket Operations

Rays Baseball Club LLC•Saint Petersburg, FL

13d

About The Position

The Ticket Operations Manager assists with all aspects of the day-to-day operation of the Ticketing Department and works with the Director, Ticket Sales & Service to maintain a professional, organized, and customer-friendly work environment.

Requirements

2-3 years of experience in Ticket Operations
Experience with Microsoft Office applications
Excellent communication skills
Well-organized, self-motivated, and the ability to handle multiple projects simultaneously.
Availability to work flexible hours including nights, weekends, and some holidays.
Flexibility to travel and adjust hours to work home games and other events, including weekends and holidays

Nice To Haves

Previous experience with Tickets.com system is a plus

Responsibilities

Reconcile and maintain all financial reports associated with the Ticket Office
Hire, train, and schedule part-time box office event staff
Update senior management regarding best practices and new technology
Manage customer database and develop strategies to collect additional information
Responsible for the fulfillment of Tampa Bay Rowdies season, group, and individual ticket requests
Assist in the implementation and creation of online ticketing promotions
Support any ticketed concerts, special events, and promotions held at Al Lang Stadium
Generate reports based on promotions, sales, inventory, etc.
Build out all soccer and non-soccer events for Al Lang Stadium
Support Sales Team and Ownership team with reports and database maintenance
Research issues concerning customer accounts, ticket printing, and internet and online purchases
Coordinate customer mail outs throughout the year
All other duties as assigned.