Manager-Therapy Operations - Viverant Physical Therapy

Twin Cities Orthopedics•Lakeville, MN

53d•Onsite

About The Position

The Therapy Operations Manager will ensure that daily department operations relating to Therapy Patient Services run effectively. This role will maintain excellent communication between Therapy Patient Service Representative (PSR) Supervisors/Leads and regional Therapy Managers to promote patient service, financial efficiency, and department quality. Additionally, will provide support to the VP of Sports Medicine/Therapy and other department Managers in the coordination of new therapy growth and development Full-time role Monday - Friday flexible during open clinic hours covering all Viverant sites. Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

Bachelor's Degree
Customer service experience
Proficiency with Microsoft products to allow production of accurate reports
Proficiency with all systems relating to patient schedule, insurance authorization management, and business management in TCO's Therapy Department including PACE, AllScripts, Tableau, etc.
Ability to: Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic, office or surgery center during business hours
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required

Responsibilities

Oversee process development to promote excellent delivery of service, financial efficiency, and quality in operations of therapy clinical care
Develop Policy and Procedure manual for Therapy PSR role and update annually
Produce quality volume reports for patient load, calls per clinic/per PSR, and insurance authorizations performed at clinic level contributing to financial success of therapy clinics through management of front and back-office non-professional staffing costs
Collaborate with Therapy and Sports Medicine leadership on development, project management, and implementation of initiatives to promote department growth
Collaborate with PSR Supervisors/Leads across organization to communicate updates regarding administrative staff
Provide constructive feedback and, at times, work with Clinic Managers on performance management issues for PSR Supervisors/Leads and PSR staff
Provide positive reinforcement and, at times, work with Clinic Mangers on the hiring and/or promotion of PSR Supervisors/Leads and PSR staff
Operate as a liaison between VP, Therapy Clinic Managers and PSR Supervisors/Leads to ensure quality and efficiency of patient service. This work may include meeting 1:1 with managers and/or PSR staff to educate, review and collect information on quality, service, and integrity relating to the front office
Coordinate monthly Therapy Manager Meetings including scheduling, agenda, and meeting minutes
Provide support with establishing new clinic spaces and staff expansion
Train and coordinate onboarding for new employees in PSR role for any therapy clinic
Train staff on new process changes affecting front desk/reception services relating to scheduling, insurance authorization, and coordination of payments for cash based sports performance programs
In addition to management responsibilities, this position will provide direct patient services support acting in the role of a Patient Services Representative, including back up support for PSR Supervisors/Leads. Please see additional job responsibilities of PSR Maintain TCO's 5 Core Values within the Therapy department
Any and all other duties as assigned