Manager, Technology Operations - Marketplace Payment Monetization and Billing

Walmart•Sunnyvale, CA

7d•$80,000 - $202,000

About The Position

About the team The Marketplace Payments and Financial Services team is dedicated to developing and managing payment solutions that enhance the seller experience on our platform. By collaborating closely with product, technology, and operations teams, we aim to create efficient and effective billing solutions that support our company's goals and drive financial success. What you'll do... Position Summary Join our Marketplace Payments and Financial Services team as a key member, leading innovative payment solutions and enabling the monetization of seller services and new Fintech services for Marketplace Sellers. This role offers the opportunity to drive strategic initiatives and make a significant impact on our platform's growth. What You'll Do Understand needs of Walmart’s services ecosystems, and develop and implement payment monetization strategies and tools to support new and existing seller services Ensure close collaboration with Account management, Seller Services, Marketing and Operations to drive adoption of billing and monetization services with sellers. Build key measurements and a test/iterate philosophy to improve results Lead advancements in billing strategies and payment mechanisms, including innovative solutions for international segments Create and own billing risk management frameworks, partnering with Finance, Risk and Compliance to define policies for seller billing eligibility, limits, and exception handling Build and scale collections and recovery strategies for failed or delinquent seller payments Lead billing and monetization solutions that support international markets, including local payment methods, currencies, tax structures, and regulatory nuances and partner with regional teams to adapt billing models to local payment preferences and compliance requirements Create and execute a detailed roadmap for billing solutions, optimizing the recovery process in collaboration with product, technology, and operations teams Partner with business teams to customize billing solutions, reduce payment costs, and minimize bad debt Work with legal and compliance teams to ensure appropriate agreements and regulatory compliance Create quantitative measurements to track success of the programs and prepare cost benefit analysis to get finance and leadership approvals Key Success Criteria Strong leadership skills with the ability to drive ownership and accountability. Ability to influence internal and external partners by fostering trust and establishing credibility Ability to understand user needs, pain points, and efficiency gaps in-depth and be an advocate for sellers in designing new processes and experiences Is commitment-driven, values collaborative team dynamics, and has a strong bias for action Established self-starter who thrives in ambiguity and enjoys driving continuous improvement

Requirements

Business or Master's in Business, Statistics, Computer Science, or similar field
4+ years of experience in business or product operations, strategy, or process improvement
Prior experience building or owning customer/seller/user journeys end-to-end in e-commerce or B2C industries
Advanced SQL, Looker, and/or Tableau skills, including proficiency in window functions and query optimization, and hands-on experience in data analysis, data profiling, and data quality.
Proven track record of applying thee to effective and successful business decisions
Strong business insight, superb communication, and relationship skills
Strong leadership skills with the ability to drive ownership and accountability.
Ability to influence internal and external partners by fostering trust and establishing credibility
Ability to understand user needs, pain points, and efficiency gaps in-depth and be an advocate for sellers in designing new processes and experiences
Is commitment-driven, values collaborative team dynamics, and has a strong bias for action
Established self-starter who thrives in ambiguity and enjoys driving continuous improvement
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

Expertise in Digital Payments and Fintech space is preferred, however, it is not a mandatory requirement for this role. We’ll welcome your application if you have a healthy enthusiasm for this space!
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Understand needs of Walmart’s services ecosystems, and develop and implement payment monetization strategies and tools to support new and existing seller services
Ensure close collaboration with Account management, Seller Services, Marketing and Operations to drive adoption of billing and monetization services with sellers.
Build key measurements and a test/iterate philosophy to improve results
Lead advancements in billing strategies and payment mechanisms, including innovative solutions for international segments
Create and own billing risk management frameworks, partnering with Finance, Risk and Compliance to define policies for seller billing eligibility, limits, and exception handling
Build and scale collections and recovery strategies for failed or delinquent seller payments
Lead billing and monetization solutions that support international markets, including local payment methods, currencies, tax structures, and regulatory nuances and partner with regional teams to adapt billing models to local payment preferences and compliance requirements
Create and execute a detailed roadmap for billing solutions, optimizing the recovery process in collaboration with product, technology, and operations teams
Partner with business teams to customize billing solutions, reduce payment costs, and minimize bad debt
Work with legal and compliance teams to ensure appropriate agreements and regulatory compliance
Create quantitative measurements to track success of the programs and prepare cost benefit analysis to get finance and leadership approvals

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.