Planetree - Manager Technology & CRM Systems
About The Position
Planetree International seeks an experienced Technology, CRM & IT Manager to oversee the organization's information technology operations and lead the stabilization, optimization, and long-term management of the Planetree Hub (Salesforce platform). This position ensures that Planetree's global systems are secure, integrated, and reliable, enabling the organization's mission to humanize healthcare worldwide. Reporting to the Vice President, Corporate Services, the Manager, Technology & CRM Systems serves as the primary liaison with Griffin Health IT and ensures alignment of IT strategy, infrastructure, and support between Planetree and Griffin Health. This hands-on leadership role combines system administration, vendor management, data governance, cybersecurity, and user training to ensure all technology platforms-including Salesforce and Microsoft 365 function as strategic enablers of efficiency and service excellence.
Requirements
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.
- Salesforce Administrator or Platform App Builder certification required.
- Minimum 5 years of progressive experience in IT management and CRM administration.
- Strong hands-on experience with Salesforce (Experience Cloud, Sales Cloud) and integrations.
- Proven ability to liaise effectively with corporate IT departments (preferably health-system based).
- Experience troubleshooting CRM and IT issues, managing vendors, and training diverse user groups.
- Familiarity with Microsoft 365 administration, cybersecurity, and SharePoint governance.
- Exceptional organizational, problem-solving, and project management skills.
- Excellent communication and training facilitation abilities.
- Strong analytical mindset and attention to data accuracy.
- Collaborative, adaptable, and service-oriented approach.
- High level of integrity and confidentiality in handling sensitive data.
- Ability to translate business requirements into scalable technical solutions.
- Proactive troubleshooting and optimization mindset.
Nice To Haves
- Experience in nonprofit or international environments is preferred.
- Other foreign languages where Planetree delivers services (e.g., Spanish, Arabic, French)
Responsibilities
- CRM (Salesforce) Administration & Optimization
- IT Infrastructure & Griffin Health Liaison
- Vendor & Project Management
- Training, Governance & Continuous Improvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Number of Employees
501-1,000 employees
