Manager, Technology Account Management

Mastercard • O'fallon, MO

1d

About The Position

The Technology Account Management Manager (TAM) role, focused on external partners, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with customers supported by the segments account teams and are responsible for the customer’s overall operational relationship with Mastercard. That is, the TAM team member must have a thorough understanding of the customers’ business plans, operational environment, and use of Mastercard products/services. In addition, the TAM representative liaisons to other internal teams (Advisors, Product, Marketing, etc.) and with Mastercard’s Operations and Technology division as new opportunities are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas. A successful candidate must be able to… · Demonstrate the ability to operate effectively in a fast‑paced, customer‑facing Technical Account Management environment · Bring a strong interest in and understanding of the operational and technical dynamics of the payments ecosystem · Exhibit proven cross‑functional collaboration skills, partnering effectively with both business and technology stakeholders to drive timely outcomes · Show a deep commitment to customer advocacy, with a track record of building, managing, and sustaining strong, trust‑based customer relationships

Requirements

• Ability to work effectively across all segments of Mastercard and within customers’ organizations, navigating complex, matrixed environments
• Extensive knowledge and demonstrated application of customer service principles, financial services operations, and banking industry business practices
• Strong ability to understand complex technology concepts and translate them into practical solutions that address business needs and opportunities within the fintech ecosystem
• Deep expertise in credit and debit card operations, including issuing, acquiring, and processing, with emphasis on authorization, clearing, settlement, fraud, and risk management
• Proven project management and implementation capabilities, with strong technology and operations acumen
• Extensive account management experience, supported by exceptional interpersonal, communication, and negotiation skills
• Strong analytical, problem‑solving, and strategic planning abilities
• Clear, confident, and engaging communicator with the ability to deliver effective stand‑up and executive‑level presentations
• Solid understanding of business drivers, technology solutions, market participants, industry best practices, regulatory considerations, Mastercard products and rules, and competitive solutions within the U.S. market
• Demonstrated ability to analyze business requirements, develop integrated technical and business solutions, and orchestrate cross‑functional collaboration to deliver measurable results for both Mastercard and customers
• Willingness to travel up to 40% as required
• Bachelor’s degree or equivalent professional experience, with emphasis on business, information technology, and/or bankcard industry experience

Responsibilities

• Support the growth and evolving technology needs of fintech partners, enabling their successful integration into the payments ecosystem
• Lead and oversee the successful launch of new financial institutions, enabling their card portfolios for digital wallet acceptance across platforms such as Apple Pay, Google Pay, and other emerging wallet solutions
• Coordinate and align annual and ad hoc business planning efforts with customers and internal stakeholders to prioritize strategic, mutually beneficial objectives
• Identify and deliver against customer, business, and corporate objectives, opportunities, and commitments
• Represent the Voice of the Customer in product development initiatives, platform enhancements, and rule changes
• Build, expand, and manage strong operational and technical relationships with key accounts in the market
• Oversee Mastercard activities related to the technical design and implementation of customer initiatives, ensuring alignment with both customer and Mastercard requirements
• Develop and maintain trusted working relationships with customer executive and decision‑making stakeholders
• Identify customer needs and coordinate training, education, and communication related to operational enhancements
• Drive customer and internal alignment to ensure compliance with Mastercard technology enhancements and requirements
• Identify opportunities to grow customer and Mastercard revenue by leveraging existing technology capabilities or through innovation and the development of new capabilities, and surface those opportunities to the Account team

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager