Professional, Technology Account Management

JLL • Charlotte, NC

21h • Onsite

About The Position

The Junior Account Manager supports JLL Technologies’ Account Management team in delivering outstanding service and value to clients across the Solutions portfolio. This entry-level position is designed for individuals with 0–2 years of experience who are eager to build careers in account management and customer success. You will collaborate closely with experienced team members to monitor client satisfaction, support delivery quality, and identify growth opportunities while learning best practices in client relationship management within a technology-driven real estate environment.

Requirements

• 0–2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities to manage multiple tasks across accounts.
• Collaborative mindset with an eagerness to learn and contribute in a team environment.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker comfortable working with metrics and reports.
• Bachelor’s degree preferred in business, marketing, communications, or a related field.

Nice To Haves

• Familiarity with CRM systems or SaaS platforms.
• Basic understanding of customer success principles, client engagement, and service delivery metrics.
• Interest in technology solutions related to real estate and facilities management.

Responsibilities

• Client Engagement & Relationship Management Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly.
• Build strong, professional relationships with client contacts to foster trust and ensure satisfaction.
• Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs).
• Service Delivery & Reporting Help monitor account performance against Service Level Agreements (SLAs).
• Prepare and update reports on client metrics, usage trends, and satisfaction levels.
• Escalate delivery issues and risks to senior team members for resolution.
• Data & Insights Management Use CRM tools and analytics to track account health, engagement patterns, and user adoption.
• Support efforts to identify potential improvements, upsell, or cross-sell opportunities.
• Provide actionable insights to internal teams based on client feedback and data analysis.
• Cross-Functional Collaboration Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.
• Participate in internal meetings to stay informed on product updates and share customer insights.
• Continuous Learning & Professional Development Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients.
• Stay informed about industry trends and customer success practices.
• Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Intern