Manager-Technical Project Management – GenAI Enablement

American Express•Phoenix, AZ

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise Data and AI organization unites data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact. The GenAI Enablement Team partners with stakeholders to support GenAI use cases from inception to implementation — guiding teams through council reviews, model integration, testing, and evaluation — to ensure alignment with enterprise GenAI strategy, governance, and the safe, compliant adoption of AI capabilities across the organization. This position reports to the Director of Program Management of Generative AI Program Enablement. The successful candidate will act as strategic partner to the foundational delivery teams and requesting business and tech teams to enable Generative AI use cases for American Express at scale. This role work on the team responsible for ensuring end to end delivery and coordination across multiple technology and risk partner teams such as Information Security, Cloud Engineering, AI Risk Management, Model Risk Management and the use case technical and business teams ensuring timely delivery and providing regular updates to leadership.

Requirements

6+ years of technical project management experience
Deep understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibility
Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.
Experience managing project reporting
Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business teams
Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
Ability to enable business capabilities through innovation
Demonstrated willingness to learn new technologies.
Bachelor's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred

Nice To Haves

PMI Certification is a plus
Experience using Air table, Jira or Rally agile delivery management platform is a plus
Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality

Responsibilities

Collaborating effectively with all delivery partners, building key relationships to identify and manage dependencies.
Developing and tracking key Use Case project deliverables and achievements using your toolbox of techniques like teamwork and collaboration, problem solving, planning, coordination and leadership.
Producing regular reporting demonstrating progress against key milestones for all delivery partners, outlining key risks and dependencies and plans for the next reporting period.
Navigate and understand a complex and rapidly evolving technology space with an open mind, creative problem-solving skills, and a bias for early action.
Support planning and change management as requirements evolve or features advance within the Gen AI landscape.
Engages with business stakeholders to understand their needs and identify appropriate solutions.
Manages and appropriately brings up delivery impediments, risks, issues, and changes tied to enterprise enablement development initiatives
Track progress, contribute to design discussions, issue resolution and remove obstacles to ensure milestone commitments are met.
Being a motivated, high-performing change agent.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities