Manager - Technical Project Management

American Express•Phoenix, AZ

21h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Technology Business Enablement (TBE) sits under the Enterprise Platforms & Technology Business Management department. The Technology Business Enablement (TBE) organization powers American Express by driving Predictability, Transparency, and Efficiency to transform how the enterprise plans, invests and operates to drive trust, competitive differentiation and speed. This role for Manager of Technical Project Management is responsible for enabling high-performing, cross-functional engineering teams by applying Agile principles, facilitating delivery, and removing impediments to execution. This role serves as a servant leader, ensuring teams operate efficiently, predictably, and in alignment with organizational priorities and standards while continuously improving delivery practices through collaboration with the broader product and engineering teams and associated stakeholders. In this role you will be focus on the implementation of SaaS based software in support of transforming our portfolio management capabilities.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
5+ years of experience in technical project management, Scrum Master, or Agile delivery roles
Demonstrated experience supporting software engineering teams in an Agile environment
Strong working knowledge of Scrum and Agile frameworks and practices
Experience managing delivery timelines, risks, and dependencies in complex technical environments
Ability to communicate effectively with engineering, product, and business stakeholders
Proficiency with Agile project management tools (e.g., Jira, or equivalent)

Nice To Haves

Knowledge of IBM Apptio products, or Broadcom Clarity, including tools supporting technology cost transparency, portfolio/program management, and investment planning processes
Familiarity with IT Portfolio Management and Technology Business Management (TBM) processes
Experience operating in a large-scale enterprise environment with distributed or globally located engineering teams

Responsibilities

Facilitate Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) to ensure effective team execution
Remove impediments and manage dependencies to keep teams focused on delivery
Coach teams and stakeholders on Agile values, practices, and continuous improvement
Partner with product and engineering leadership to plan, track, and communicate delivery outcomes
Monitor and report on delivery metrics, risks, and progress to support data-driven decisions
Protect teams from unplanned work and external disruptions
Support scaling practices and cross-team coordination where applicable

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities