Director-Digital Product Management - GenAI Enablement

American Express•Phoenix, AZ

14d

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise Data and AI organization unites data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact. As a Director of GenAI Product, you will join our team that has embarked on launching GenAI products at Amex. In this role, you will be responsible for leading the strategy, development prioritization, and successful delivery of products that both deliver and power GenAI. You will lead a product team across enterprise demand, new/emerging capabilities, and customer management in a way that will align with company goals and inspire innovation while ensuring responsible AI. Our leaders work with distributed teams in a highly dynamic environment collaborating with product and technology leaders, and engineers who are passionate about our journey to solve and deliver technology-powered solutions that our customers love and that works for our business.

Requirements

7+ years of professional technical AI architectures and/or AI software development experience.
Proven technical expertise in designing, developing, and maintaining, products, platforms, and/or architectures
Full software development lifecycle experience.
Skilled in architecting scaled GenAI Solutions in public cloud (ex. AWS, GCP, Azure).
Knowledge of Generative AI and Large Language Model inference.
Knowledge of agentic coding (e.g., Github Copilot, Claude Code, Codex, etc.).
Knowledge of agentic architectures.
Knowledge of GenAI AI tools and frameworks, such as Langchain, LlamaIndex, Semantic Kernel, etc.
Passion for cutting edge technologies and excitement to tackle hard problems before there are clear solutions.
A passion for creating a fun, empathetic work environment where high performing, diverse teams can thrive.

Nice To Haves

Experience building, developing, integrating with and/or launching GenAI products in a highly regulated industry.

Responsibilities

Keeping up with the latest industry research around GenAI and related technologies to ensure we are appropriately leveraging new techniques and capabilities.
Applies industry standards and best practices to ensure compliance, performance, and adoption of new technologies.
Supervises and ensures architecture consistency with enterprise standards, guidelines, and principles by conducting regular reviews, audits, compliance checks, and providing feedback for continuous improvement.
Serve as a trusted technical advisor for teams looking for practical guidance on how to solve architectural challenges.
Develops comprehensive architecture plans and influences implementation strategies to drive business improvements and innovation, with support from peers and leaders.
Designs scalable and reusable frameworks, interfaces, and services to support diverse business needs.
Delivers enterprise-grade application programming interfaces, enabling seamless integration and enhanced functionality across different systems and applications.
Oversee the integration and maintenance of new and existing platform components, ensuring optimal performance, reliability, and scalability of software systems.
Collaborate with cross-functional teams to define technical requirements, develop implementation strategies, and ensure seamless integration of complex software projects.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities