Manager - Technical Project Management - Enterprise Communications & MarTech

American Express•Sunrise, FL

16d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Requirements

Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering), and/or comparable experience; advanced degree preferred
Knowledge of Agile/SAFe/Lean methodologies
Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions
Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development
Experience in program delivery or project management, preferably within a technology-focused environment
Experience in leading project teams, with a track record of successful project delivery
Experience in managing multiple projects and coordinating cross-functional teams
Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms
Experience in writing technical documentation

Nice To Haves

Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus

Responsibilities

Manage day-to-day Portfolio activities such as resourcing, financial spend tracking, capacity planning, program health check, and data trending risk identification.
Take ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio - gathering status updates and escalating delivery risks when needed.
Drive design discussions and facilitate consensus on solution architecture decisions across all upstream engineering SMEs, Enterprise Architects and Raven SMEs.
Manages the planning, coordination, and execution of technology-focused projects, ensuring alignment with strategic objectives and project goals
Leads Agile release trains, coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of project milestones
Leads Program Increment (PI) planning meetings with senior leadership, product management, and delivery teams to ensure strategic alignment and readiness
Mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions
Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies to ensure smooth Agile Release Train (ART) execution
Analyzes and interprets relevant portfolio, Release Train, and team-level metrics to provide strategic insights into delivery and execution
Facilitates Inspect & Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams
Oversees the process of maintaining project documentations including requirements, specifications, and progress reports ensuring they are updated in Project Management tools
Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies
Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance
Facilitates communication among stakeholders, including project sponsors, team of colleagues, and external partners, to ensure effective information flow
May or may not manage resource allocation, ensuring optimal utilization of resources across multiple projects and balancing workload among a team of colleagues
May or may not manage and lead a team of technology delivery colleagues, providing leadership, guidance, and coaching to support continuous learning, growth opportunities, inclusivity, and the development of best practices
May or may not recruit colleagues with relevant experience, and develops, rewards, and energizes an effective team
Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities