Manager, Technical Documentation

Snowflake•Bellevue, WA

55d•Hybrid

About The Position

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Snowflake is growing fast and we’re scaling our technical documentation team to help enable and accelerate our growth. We’re looking for leaders with a growth mindset and the pragmatic insight to solve for today while building for the future. Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. In this role, you’ll lead a team of writers and help them turn that vision into reality by creating documentation that empowers customers to learn quickly and build solutions efficiently. Working in Snowflake’s fast-paced, technically demanding cloud-development environment, you’ll lead a world-class technical writing team to produce and maintain documentation for the Snowflake Data Cloud. In our dynamic environment, your leadership will have immediate impact, supporting product releases and helping our growing global customer base succeed. You’ll be part of an organization that understands the unique challenges and best practices of producing modern technical documentation and that strives to be the best in the discipline. Note: This position is a hybrid role and is required to be in our Bellevue, WA office location.

Requirements

Bachelor's degree in a relevant field.
10+ years of experience leading and managing technical documentation teams, with a focus on audiences such as data analysts, developers, architects, and system administrators.
Proven expertise in project management, including the ability to initiate, implement, and maintain multiple concurrent projects and prioritize effectively.
Demonstrated experience with docs-as-code solutions:
Proficiency in plain-text markup languages (e.g., Markdown, reStructuredText, HTML).
Experience with authoring tools (e.g., Visual Studio Code).
Familiarity with build tools (e.g., Sphinx).
Proficiency in source control systems (e.g., Git).
Experience in using and documenting the following technologies:
Programming languages/APIs, with a focus on SQL, Python, and Java.
Writing, testing, and reviewing sample code.
Hands-on experience with SQL and RDBMS technologies (e.g., Oracle, Teradata, Redshift, SQL Server, Postgres) and practical knowledge of data engineering principles.
Familiarity with data pipeline technologies for ingestions, transformation, and analytics (for example, bulk loading data, ETL/ELT, Spark, dbt, or Kafka).

Nice To Haves

Exposure to cloud technologies (AWS, Google Cloud, Azure).
Comfortable working within a complex code base across multiple teams and dependencies in a fast-paced development environment.
Proven self-starter with excellent communication skills (written and verbal) and experience building relationships with SMEs and engineers.
Exposure to CI/CD methodologies and technologies (Jenkins, Lambda).
Familiarity with AI integration with documentation processes is a plus.

Responsibilities

Recruit for, lead, and develop a customer-facing content team, driving their roadmap to support a rapidly growing product organization.
Identify and address the information needs of Snowflake users.
Design and implement information architecture and documentation strategies, including solutions for content management, search, and discoverability.
Streamline the documentation process to align with the overall product development lifecycle.
Collaborate with product managers and engineers to ensure comprehensive, clear, concise, and easily accessible documentation for all customer-facing features.
Establish and promote best practices and standards for documentation.