Manager, Technical Account Management (Mid-Atlantic)

Wiz, Inc.

About The Position

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary As a Manager of Technical Account Management, you will be responsible for ensuring the success and satisfaction of Wiz customers in your region. You will oversee a team of highly skilled Technical Account Managers, “TAMs”. Technical expertise, customer-facing experience, and strong leadership skills will be essential in addressing both the technical and business requirements of the role. TAMs serve as the bridge between customers and the broader Wiz team. You’ll streamline collaboration between Product Management, Sales, Engineering, and Support for a cohesive customer experience. Join Wiz as a Manager, Technical Account Management to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

Requirements

7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role.
3+ years of experience managing technical customer-facing teams.
Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
Proven track record of mentoring and managing high-performing technical teams.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Responsibilities

Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in your region.
Collaborate with Operations, Sales, Renewals, and Marketing teams on strategic account plans to help drive customer retention and growth.
Program management account escalations to ensure timeline and well-coordinated resolution.
Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs across various departments (product management, support, etc.). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.

Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave