Manager, Technical Account Management (Mid-Atlantic)

Jobgether

5d • $188,800 - $209,600

About The Position

This role leads a team of Technical Account Managers (TAMs) to ensure customer success and satisfaction across the Mid-Atlantic region. You will provide technical guidance, mentorship, and strategic oversight to your team while collaborating with Sales, Product, Engineering, and Support functions. The position requires a deep understanding of cloud services, architectures, and security practices, enabling you to bridge technical and business requirements effectively. You will oversee customer success plans, monitor key performance indicators, and address escalations to maintain high customer satisfaction. This is a highly collaborative and impactful role in a fast-growing, innovative environment where your leadership directly contributes to customer retention, growth, and the team’s professional development.

Requirements

• 7+ years of experience in TAM, Solutions Engineering, or related customer-facing technical roles.
• 3+ years of experience managing technical customer-facing teams.
• Strong understanding of cloud services, architectures, and security best practices. CSP certifications (e.g., Certified Solutions Architect, DevOps Engineer) preferred.
• Familiarity with container technologies such as Docker and Kubernetes, and associated security considerations.
• Proven ability to mentor and manage high-performing technical teams.
• Excellent communication, interpersonal, and stakeholder engagement skills across all organizational levels.
• B.S. in Computer Science, Engineering, or equivalent experience.

Responsibilities

• Lead, mentor, and motivate a team of TAMs to deliver exceptional technical and strategic guidance to customers.
• Collaborate with Sales, Renewals, Operations, and Marketing to develop strategic account plans that drive customer retention and expansion.
• Program manage customer escalations to ensure timely and coordinated resolution.
• Maintain current technical knowledge of cloud services and monitor emerging cloud security threats.
• Support customers in creating and achieving Success Plans with measurable key performance indicators.
• Advocate for customer needs across Product, Support, and other internal teams to inform roadmap and feature development.
• Monitor customer satisfaction metrics and drive initiatives to maintain high levels of customer engagement.

Benefits

• Competitive base salary: $188,800—$209,600 USD, plus potential incentive compensation.
• Participation in company equity plan.
• Medical, dental, and vision insurance coverage.
• Flexible paid time off and 11 paid holidays.
• Parental, pregnancy, medical, and bereavement leave programs.
• Home office setup and monthly connectivity reimbursement.
• Flexible Spending Accounts and Employee Assistance Program (EAP).
• 401(k) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level