Manager, Team Operations and Player Care (Full Time)

St. Louis CITY SC•Saint Louis, MO

About The Position

The Manager, Team Operations and Player Care will provide administrative support and enhance communication among players, families, coaches, and staff. This position will support CITY2 by taking care of all the logistical details of travel, training, and match day operations. This role will also help the players, relocate, acclimate, and integrate into the St. Louis community. This is a full-time, exempt position.

Requirements

Proven ability to work in a team-oriented environment
An eagerness to learn and develop knowledge and skills
A high standard of work performance and the ability to consistently deliver high-quality results
Detail-oriented and organized with effective time management and prioritization skills
Flexible and resourceful in response to changing priorities and needs
Strong communication skills to effectively work with both internal and external constituents, with an emphasis on communicating the mission, vision, and culture of the club, families, coaches and community members
Ability to coordinate multiple projects simultaneously.
Very strong negotiating skills required.
Ability to work under pressure.
Ability to work with managers, staff and outside parties concerning travel arrangements.
Excellent facilitation skills, including the ability to manage and resolve tensions, disputes and conflicts
Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
Three years responsible administrative and travel booking experience; or bachelor's degree in a field appropriate to the assignment and two years responsible administrative and travel booking experience.
Proactive in identifying and completing tasks applicable to the job.
Ability to problem-solve and exercise sound judgment.
Travel includes frequently driving a motor vehicle, valid driver's license with insurance is required.

Nice To Haves

Experience using database application software and/or online reservation systems preferred.
Knowledge of the principles and practices of administration, regulations and operating procedures, as well as accounting and budgeting procedures.

Responsibilities

Lead team communication between team staff and players
Coordinate a welcoming process of relocating/onboarding new players and families
Primarily focus on housing, education, and lifestyle options
Assist players with obtaining driver's license, social security number, bank account, etc.
Develop a database of contacts, networks and vendors that support our player services department
Lead match day operations for CITY2 which includes pre-match, halftime and post-match
Travel with the team as needed and provide operational support with team travel, training and matchday
Assist in registering players, helping players to and from medical appointments as needed
Work closely with Front Office for sponsorship or community relation opportunities and player appearances
Integrate new players and help with onboarding procedures when new players arrive
Serve as an internal office consultant in regard to players' perspectives