Manager, Talent Acquisition Operations and Innovation

Thomson Reuters•Eagan, MN

1d•Hybrid

About The Position

The Manager, Talent Acquisition Operations and Innovation, will be part of the Global Talent Acquisition Operations and Innovation team. This role ensures operational excellence across TA processes and supports change management, process enablement, and technology adoption as the TA function evolves. The Manager will partner closely with TA Operations leadership and cross-functional teams to deliver efficient, scalable, and compliant recruiting operations. You will lead a team of Talent Acquisition Coordinators responsible for global interview scheduling and pre-employment verifications. About the Role In this opportunity as Manager, Talent Acquisition Operations and Innovation, your key responsibilities will be: Team Leadership & Coordination: Manage and develop a global team of TA Coordinators, ensuring high-quality interview scheduling and pre-employment verification processes. Foster a collaborative and customer-focused culture that prioritizes candidate and hiring manager experience. Process Enablement & Continuous Improvement: Standardize and optimize workflows for efficiency and compliance across regions. Identify opportunities for process improvements using AI and automation to reduce time-to-fill and enhance service delivery. Change Management & Technology Projects: Collaborate on deployment of next generation recruiting platforms, digital/AI tools, and Workday solutions to optimize the full talent acquisition lifecycle. Support adoption of new & existing TA technologies and processes through training, communication, and stakeholder engagement. Data Insights & Reporting: Monitor and report on key operational metrics (e.g., scheduling accuracy, turnaround times). Provide insights to inform decision-making and improve TA operations. Stakeholder Partnership: Act as a liaison between TA Team and HR partners to ensure alignment and smooth execution of processes.

Requirements

Bachelor’s degree or equivalent experience
5+ years of experience in Talent Acquisition, Talent Acquisition Operations, or HR Systems.
Strong understanding of recruiting workflows, compliance requirements, and global operating models.
Experience with Workday and strong working knowledge with TA technology platforms.
Demonstrated ability to identify process pain points, translate business needs into detailed requirements, and collaborate with digital teams to design and implement enhancements that optimize TA workflows.
Skilled in partnering with Talent Acquisition, Legal, Compliance, HR Systems and other key stakeholders to align processes with organizational goals and regulatory requirements.
Excellent organizational and communication skills.
Ability to manage change and drive process improvements in a fast-paced environment.

Nice To Haves

Demonstrated experience in leading teams, mentoring, or delivering training programs to a team
Strong understanding of global background screening regulations, data privacy laws (e.g., GDPR), and employment compliance standards across multiple regions.
Proven ability to establish and enforce global standards for assessment tools and processes while managing workflows to ensure fairness, compliance, and a positive candidate experience.
Experience in managing vendor relationships, including performance monitoring and contract compliance.
Skilled in operationalizing global sourcing strategies leveraging next-generation recruiting platforms and technologies.

Responsibilities

Manage and develop a global team of TA Coordinators, ensuring high-quality interview scheduling and pre-employment verification processes.
Foster a collaborative and customer-focused culture that prioritizes candidate and hiring manager experience.
Standardize and optimize workflows for efficiency and compliance across regions.
Identify opportunities for process improvements using AI and automation to reduce time-to-fill and enhance service delivery.
Collaborate on deployment of next generation recruiting platforms, digital/AI tools, and Workday solutions to optimize the full talent acquisition lifecycle.
Support adoption of new & existing TA technologies and processes through training, communication, and stakeholder engagement.
Monitor and report on key operational metrics (e.g., scheduling accuracy, turnaround times).
Provide insights to inform decision-making and improve TA operations.
Act as a liaison between TA Team and HR partners to ensure alignment and smooth execution of processes.

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan