Manager, Student Services

The University of Utah•Salt Lake, UT

15d

About The Position

Manages and oversees the planning and recruitment of education functions including (but not limited to) degree programs and student programming and experiences for the Center for Business, Health, and Prosperity. Acts as a catalyst between departments, faculty, staff, students, and external stakeholders to ensure high-quality programming and customer service.

Requirements

Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience.
Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors.
Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Nice To Haves

Master’s degree in a related area may be preferred.

Responsibilities

Develop and implement recruitment strategy and planning for student experiences and programs in collaboration with program leadership.
Lead recruiting and outreach efforts to promote new and existing programs and degrees to internal and external customers in collaboration with communications staff, administrative staff, and faculty advisor.
Assist faculty advisor with implementation of student experiences and programming.
Develop activities, plans, and programming in conjunction with the faculty advisor.
Serve as a primary resource for students and other program participants.
May assist with student project initiatives and community engaged related activities.
May assist with new initiatives including global curricular and co-curricular programs, and new degrees and degree expansion.
May assist with estimating budgetary requirements for programming including staff, space, equipment, supplies, and travel costs.
Ensure customer satisfaction by analyzing complaints, concerns, and suggestions and providing appropriate follow-through.
Facilitate cooperative and collaborative community and institutional relationships.
Serve as liaison with internal departments and external parties to ensure that education objectives are comprehensive, appropriate, and consistent with the University of Utah’s goals and objectives through enhancement of the exceptional student experience.
May oversee or assist with credentialing and certification programs.
Ensure all activities and requirements regarding education/certification programs are met.
Market and promote new and existing programs and services to internal and external customers.
Facilitate cooperative and collaborative community and institutional relationships
Assist with coordination of co-curricular programming events.
Other duties as assigned.