Student Services Manager

University of Southern California•Los Angeles, CA

6d•$103,000 - $115,000

About The Position

The USC Rossier School of Education seeks applicants for a Student Services Manager. Applicants with a deep understanding of leadership in the areas of higher education program management, academic counseling, and culturally responsive student engagement are especially encouraged to apply. The Manager is a senior staff administrator leading a robust portfolio of degree and certificate programs enrolling graduate and undergraduate students. Rossier’s programs serve students both online and on ground at domestic and international locations. The position will provide direct supervision of an academic advising team, providing day-to-day leadership and direction pertaining to program-level operations, school-level policies, and university-level guidelines, with direct managerial and budgetary responsibility and accountability for the overall success of the program. The Manager will collaborate with other Rossier student services managers, Rossier faculty, and university colleagues related to Rossier’s academic programs.

Requirements

Education: Bachelors degree in a related field.
Experience: 5-7 years of experience in student programs and services in a higher education setting, including experience with academic advising.
Management: Strategic planning, goal setting, budgeting, staffing, performance counseling, mentoring, and career planning skills essential to growing the capacity of individual and collective staff members.
Self-directed and accountable to meeting deadlines, and requires little supervision to do so; adept at working with in office and off-site staff and faculty.
Knowledge of all applicable laws, policies, and principles pertaining to higher education administration, such as FERPA, Title IX, ADA, HEA, and other regulations.
Communication/Collaboration: Excellent writing, presentation, and public speaking skills. Diplomatic and interacts well with staff, program/school/university colleagues; collaborates regularly and effectively to problem-solve and fulfill program vision and school mission.
Financial: Budget development, management, and reconciliation; sound fiduciary responsibility; ability to interpret financial data and recommend plans using evidence-based best practices.

Nice To Haves

Education: Master’s degree or higher in Higher Education or a related field.
Technology: USC’s Student Information Systems (SIS) software, Salesforce.

Responsibilities

Leads and develops a dynamic staff of higher education professionals, offers a coherent vision for goals, operations, and planning, and successfully implements those goals and activities to promote student success and streamline work flow.
Advises on matters of curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance.
Knowledgeable of policies, procedures, and regulations pertaining to admissions, financial aid, registration, transfer credit, course and degree requirements, graduation requirements, petitions, and other student services.
Evaluates student problems, academic, administrative or personal, provides student-centered solutions, and refers student to appropriate student services office for additional support.
Liaises with other offices on behalf of students to facilitate problem resolution.
Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar.
Collaborates with faculty, administrators and students regarding academic progress and student success.
Maintains and compiles statistical data.
Prepares reports for internal and external use.
Plans and coordinates student events including orientation, commencement, and information sessions and trainings, both on campus and online.
Contracts with vendors for services and attends and oversees events to ensure arrangements are handled as planned.
Designs websites, newsletters, and student handbooks.
Anticipating major operation challenges and offering creative problem solving to address key issues such as enrollment and registration challenges; operationalizing practices to strengthen work flow and clarify expectations; and building caring and productive relationships with program faculty, staff, and students to build a positive and effective work environment.