KIPP NYC Manager, Student Recruitment & Enrollment
About The Position
Reporting to the Associate Director, Student Recruitment & Enrollment (SRE), the Manager is a critical role on the SRE Team responsible for the creation and maintenance of Student Recruitment systems. The Manager, SRE will drive the logistics that power our student recruitment work which also includes managing a team of part-time Community Outreach Specialists (COS) and leading high impact student recruitment events at schools and external locations. The Student Recruitment Team is part of the KIPP NYC Regional Operations Team. This role is based in NYC and will require travel to the KIPP NYC schools located in the Bronx, Brooklyn and Manhattan. KIPP NYC employees are required to be in-person a minimum of 3 days a week.
Requirements
- Bachelor’s degree preferred, or equivalent experience in operations, event management, or community engagement, experience coordinating large-scale events or campaigns, preferred
- Minimum 2+ years of professional experience in operations, recruitment, school enrollment, nonprofit program management; prior experience managing hourly or part-time staff a plus
- Strong experience using CRMs, databases, or trackers (Salesforce, SchoolMint, HubSpot, Excel/Sheets).
- Demonstrated ability with managing receipts, invoices, and expense reporting in collaboration with Finance teams.
- Bilingual proficiency (e.g., Spanish/English) is highly desirable in family-facing outreach.
- Willingness to work some evenings/weekends to support family events.
- Proven experience providing excellent customer service with diverse communities and families in a recruitment/outreach context.
- Outstanding written and oral communication skills and the ability to work with various stakeholders
- Strong interpersonal skills, with the ability to develop productive working relationships with multiple stakeholders across the organization
- Meticulous attention to detail with an ability to produce high quality work in a dynamic, fast-paced environment
- Ability to shift priorities, multi-task and prioritize with a high volume of matters
- Ability to exercise discretion and judgment with the handling of highly sensitive and confidential information
Responsibilities
- Serve as regional point of contact for KIPP NYC student recruitment events, overseeing all operational aspects, coordinating with school-based and regional staff for brand materials distribution and staffing
- Manage family-facing event communication, including invitations, confirmations, and post-event follow-up
- Manage and track brand materials inventory - swag, apparel, promotional items, and reusable event materials at schools and the regional office
- In partnership with school-based teams, maintain SRE inventory for on-site for walk-ins and student recruitment events
- Partner with the Finance Team to review SRE budgets and ensure proper procurement processes
- Track all team and school based recruitment expenses and submit invoices and receipts to Finance
- Serve as hiring manager fo the part-time COS Team, including application review and interview logistics with members of the SRE team
- Design and lead COS onboarding and training for SRE best practices
- Manage a part-time COS staff to ensure professionalism, accountability, and high-quality family interactions
- Create and regularly communicate the team calendar to prioritize and track fieldwork schedules, event coverage, and staffing across sites
- Provide coaching and feedback to reinforce standards of outreach, punctuality, and professionalism
- Manage post-event debrief data collection to create weekly and monthly reports on event outcomes and team performance
Benefits
- Robust benefits that include medical, dental, and vision.
- 403(b) retirement plan with 50% match after 6 months.
- Generous Time-Off aligned with school calendar
- Up to 12 weeks 100% parental leave.
- Bright Horizon Back-up Child and Elder care.
- Employer paid Life Insurance and Short term/Long term disability.
- Employee incentives including 8 Weeks paid Sabbatical after 10 years, annual professional development funds, and tuition reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
