Manager, Strategy & Operations, PayPal World

PayPal • San Jose, CA

28d • $111,500 - $191,950 • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: PayPal World is a new innovative platform that connects digital wallets across the world. We are seeking a strategic and collaborative Manager of Strategy and Operations to drive the business operations functions for PayPal World. In this high-impact role, you will drive strategic initiatives, establish governance frameworks and operational excellence that enables PayPal World to scale with confidence and clarity. As a key partner to the PayPal World leadership team, you'll translate vision into operational delivery and serve as a trusted advisor across all functional areas.

Requirements

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 3-5 years of experience at a leading strategy consulting firm, business development and/or corporate strategy team post graduate school
• Select project management experience

Nice To Haves

• MBA or quantitative degree from a top school preferred
• Experience in financial services (particularly payments), technology and/or e-commerce preferred
• Demonstrated career progression with increasing responsibility over time
• Strong collaboration skills with proven ability to influence and align cross-functional teams
• Exceptional analytical capabilities with the ability to translate complex data into actionable insights
• Results oriented mindset with strategic foresight to identify long-term impacts of decisions on business outcomes
• Excellent communication skills with the ability to present complex ideas clearly to diverse audiences

Responsibilities

• Identify issues and recommend best practices based on specialized expertise.
• Lead functional projects and programs that contribute to business improvements.
• Partner with teams to analyze business trends and inform strategic decisions.
• Facilitate collaboration among team members to enhance project outcomes.
• Assess and report on the progress of strategic initiatives within the function.
• Strategic business operations: Lead day-to-day execution of strategic initiatives and ongoing business operations for PayPal World, ensuring alignment with overall objectives
• Operating model governance: Establish and optimize PayPal World's operating model, aligning teams, systems, and resources to support strategic goals and drive process efficiency
• Operating cadence management: Own and orchestrate PayPal World's governance routines, including business reviews and performance assessments, ensuring consistency, insight, and accountability
• Cross-functional collaboration: Foster strong partnerships between all functional workstreams (Product, Finance, Risk, Compliance, Partnerships, Treasury, etc.), acting as a critical liaison between leadership, staff, and other key partners
• Data-driven decision making: Leverage business intelligence to drive informed decisions, identify risks and opportunities, and provide executive-level insights while maintaining visibility of key metrics

Benefits

• This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits.
• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees