MANAGER STRATEGIC PROJECTS & INNOVATION

Compass Group•Sandy Springs, GA

1d•$110,000 - $115,000•Hybrid

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. The Manager, Strategic Projects & Innovation is a key execution and change management role within TouchPoint, reporting directly to the Senior Vice President of Strategy, Operations & Analytics. This position plays a critical role in operationalizing enterprise strategy by leading cross-functional initiatives that span technology deployments, new business transitions, operational transformation, and special projects. This role is not a traditional project manager position focused solely on timelines and task tracking. It is designed for a data-driven operator who can manage ambiguity, connect strategy to execution, and drive progress across teams that do not report directly to them. The Manager partners closely with senior leaders, national teams, and field operators to ensure initiatives are implemented effectively, adopted in operations, and deliver measurable operational and financial outcomes. This position is part of a newly established, forward-thinking team focused on national transformation in a rapidly growing business sector. You’ll serve as a catalyst for continuous improvement, driving initiatives that enhance both the client and team member experience while delivering measurable financial and operational outcomes. To succeed in this role, you’ll need a deep understanding of operational execution, service delivery, and change management. You’ll project manage the implementation of key platforms such as TaskUp (digital task management) and Elevra (Integrated hospitality technology) to meet the evolving needs of our business. Your ability to blend data-driven insights with practical application will empower our teams to perform at their best — and scale those best practices across the country. You’ll also play a key role in driving the adoption of operational data tools, ensuring they meet real business needs and fuel smarter decision-making. If you’re a collaborative, strategic leader with a passion for operational transformation and a knack for turning vision into reality, we invite you to bring your talents to a team that’s redefining support services for the future.

Requirements

Bachelor's degree in Business Administration, Hospitality Management, Finance, Accounting, or a related field. MBA strongly preferred.
Proven experience (5+ years) in project management role, with a focus on strategic financial initiatives and driving tangible outcomes.
Strong operational and financial acumen.
Demonstrated success in developing and implementing operational technologies and processes.
Experience in driving cross-functional projects and collaborating with various departments to achieve organizational objectives.
Exceptional communication skills, with the ability to present complex concepts to stakeholders.
Strategic mindset, capable of identifying business opportunities and implementing innovative solutions.
Strong leadership capabilities, fostering teamwork, and empowering team members to excel.
Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities effectively.
Excellent verbal, non-verbal and written communication skills
Ability to read and comprehend moderately complex instructions, short correspondence, and memos. Ability to write detailed correspondence. Ability to effectively present information in one-on-one and small group situations to other associates of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent and interpret bar graphs. Ability to use a financial calculator and compute complex financial calculations and analysis.
Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound decisions. Strong planning and analytical skills and attention to detail with ability to multi-task and manage competing priorities
While performing the duties of this job, the employee is regularly required to sit for extended periods, sit at the computer and operate some office machines. The employee may occasionally regularly lift and/or move up to 10 pounds and infrequently frequently lift and/or move up to 25 pounds.

Nice To Haves

MBA strongly preferred.

Responsibilities

Strategic Project ExecutionLead planning and execution of high-priority initiatives sponsored by the SVP. Translate strategic direction into structured project plans with clear milestones, ownership, and success metrics. Manage multiple initiatives simultaneously and provide data-informed updates to leadership.
Technology Deployment & Change ManagementSupport enterprise technology deployments in partnership with IT, Analytics, Operations, and vendors. Ensure implementations are operationalized through training, adoption planning, and performance tracking.
Point-of-Sale (POS) Program ManagementServe as the primary business-side project manager for TouchPoint’s Point-of-Sale (POS) strategy and deployments in partnership with Compass Technology. Support end-to-end POS initiatives including new unit openings, conversions, enhancements, and enterprise initiatives such as Retail Order & Pay. Coordinate planning, requirements gathering, configuration, testing, training, and go-live readiness across Technology, Finance, Culinary, Operations, and external partners. Ensure POS solutions align with operational workflows, financial controls, data integrity, and reporting needs. Use POS data to monitor adoption, transaction accuracy, operational performance, and post-implementation optimization opportunities.
New Business TransitionsCoordinate transition activities for new business across operations, technology, and analytics. Track milestones, identify risks, and support rapid issue resolution during early operations.
Special Projects & Executive SupportLead special projects requiring structured execution and analytical rigor. Develop analyses and materials that support executive decision-making and proposal development.
Cross-Functional EnablementAct as a connector between national teams and field operations to ensure initiatives are grounded in operational reality and informed by data.