Analyst - Strategic Projects

American Express • Phoenix, AZ

5h • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Join Team Amex and let's lead the way together.
American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team is a core constituent in fuelling this agenda, by finding opportunities to change the way we work and do business for the future.​
The CLM Helpdesk plays a critical role in driving strategic initiatives across the GCS organization. The immediate focus of this role will support the refresh and delivery of business-critical strategic projects. The role is highly visible with great exposure to cross functional business teams and success is measured on driving delivery of expected outcomes.

Requirements

• Superior written and verbal communication skills that can provide clear, concise and accurate information to our internal colleagues and external partners
• Collaborative skills to partner with client managers and their clients. These collaborative skills are complimented with confidence to have difficult challenging conversations as and when needed
• Ability to manage multiple activities in parallel across multiple channels (e.g., email requests, Slack messages)
• Attention to detail to track and manage activities and actions with the drive to follow up and ensure on time completion of tasks for yourself and others
• Proven experience partnering with client managers and stakeholders, building trust and providing tailored support to meet their needs
• Demonstrated experience in supporting sustained change and change management efforts
• Strong communication skills with a client focused approach, enabling you to interact with internal and external partners at all levels
• Highly motivated self-starter who can deliver strategic thought leadership and lead projects with limited guidance
• Exceptional professional communication skills – clear, logical, structured, outcome oriented
• Proven ability to manage multiple priorities

Nice To Haves

• At least 2 years' experience in the GCS US organization working directly with our corporate clients in current or previous role
• Knowledge of Know Your Customer (KYC) policy and or processes is a plus

Responsibilities

• Partner with client managers and their clients to assist with KYC-related inquiries, offering guidance and troubleshooting to ensure compliance and process adherence
• Maintain detailed records of inquiries, solutions, and escalations, ensuring a seamless feedback loop for continuous support
• Coordinate with the CLM lead to ensure correct and up to date information is available at all times
• Collaborate and contributing to project-specific deliverables, problem resolution, and stakeholder support as required

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed