Senior Manager - Strategic Projects
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation. How will you make an impact in this role? The Senior Manager – Strategic Projects will work very closely with several cross-functional partners such as US SME (Small and Medium Enterprise) Account Development, Product, Marketing, Finance, Risk and other key partners / COE teams. They will be the key thought leader for the business teams in ensuring the broader organization’s ability to achieve success both strategically and tactically. In addition to these core responsibilities, the incumbent will also lead special projects that drive the GCS strategy forward. The ideal candidate will coordinate across key partners within US SME to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of leading initiatives from inception to successful execution.
Requirements
- Proven leadership and relationship skills, including the ability to influence positive outcomes and develop strong partnership/relationship with key business units across all levels of the organization
- 5-7 years of combined experience in Consulting, and/ or Program Management/Strategy
- Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities
- Excellent written, oral and presentation skills, with ability to interact with partners across all management levels
- Strong project/process management and prioritization skills
- Excellent problem-solving skills
- Experience using SQL and other analytical tools
- Consistent track record in analyzing data and information to proficiently produce relevant conclusions and recommendations
- Proficient knowledge of MS Office; understanding of program/project management software (MS Project etc.) is a strong advantage
Nice To Haves
- Program Management, Six Sigma and/or other related certifications to demonstrate control approach is a plus
Responsibilities
- Lead Strategic Projects for the Global Commercial Services organization; serve as the primary point of contact for the customer for the duration of the project
- Leverage end-to-end business knowledge to develop detailed problem statement and conduct Root Cause Analysis for Strategic work
- Collaborate with Service Delivery team and business partners to develop a Project Charter/Scope and gain sign-off from all partners & senior sponsors on project parameters, timing & benefits
- Manage program governance and delivery, partnering with key stakeholders to drive delivery against key workstreams, multiple projects effectively, efficiently, influencing and escalating to drive results as needed
- Partner with multiple Business Units and teams across the American Express including, Product, Sales & AD, Marketing, Technologies, Operations Excellence, Finance, Operations to drive the execution of the strategic projects
- Develop project plan, manage deadlines and budgets, while identifying project risks, issues, and dependencies
- Ability to analyze large sets of data, with strong analytical skills and expertise in spreadsheets, charts, and data visualizations
- Project manage the design, development, and delivery of Strategic solutions
- Deliver updates and recommendations to Steering Committee/ Senior Leadership
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
