Manager, Strategic Partners

SmartCommerce

8d•$75,000 - $85,000•Remote

About The Position

As our ideal candidate, you’re a high achiever with an entrepreneurial spirit, infectious personality, and the ability to earn instant rapport with internal and external clients. You’re curious, learn fast, are self-motivated, and are excited to grow while truly contributing to the success of the team. We push the envelope to do a better job than we did the day before, and you do, too. To succeed at SmartCommerce, you must be able to fail, learn, and try again. You need to keep going when others would likely give up. You’ll find solutions when it seems like there aren’t any. You need to be humble enough to admit you still have things to learn, and confident enough to express yourself and your ideas. We want you to be excited to show up to work every day as your authentic self. If this resonates with you, then we’d love to hear from you! ABOUT US We know that job posts can be boring, but working at SmartCommerce is far from it! Our team is a high-performing group with a unique way of working. We’re all fully remote (yes, really remote, with no geographic strings attached or in-person meeting expected), which means we’re resourceful, self-motivated, and highly collaborative. We trust you to be an adult and manage your schedule while showing up for your team and your work responsibilities. We’re a tight knit bunch. We’re transparent with each other and genuine with our clients. At SmartCommerce, we share the common goal of dramatically accelerating commerce for our client brands and our partners. We do this through our Click2Cart technology, which delivers products all the way into online retailer carts with a single click (over $5B of products in the last 2 years) - you’ve probably used our links without knowing it!. We’re deeply invested in our clients’ success, and we’re equally invested in one another's personal growth. Our values define who we are, and they have empowered our growth to become the leader in Click2Cart technology. Job Overview SmartCommerce helps the world's largest brands put products in carts directly from any media experience. One of the key things that sets SmartCommerce apart is our deep integrated retail network that lets us add products to cart in one-click, understand when products are out of stock and substitute products so brands never lose a sale. As the retail landscape continues to evolve we are seeking a Manager of Strategic Partners to deepen our existing strategic partner relationships. This role involves day-to-day operational support for partnerships, ensuring effective communication, facilitating joint initiatives, and tracking partner performance to contribute to overall business growth and market expansion. Our vision of the Perfect Candidate: Results Driven - You have a natural desire to make a huge impact on the business and success to you is building or preserving a relationship with your customer. Strategic - You love to find the win-win and develop relationships with your customers. Business Development Acumen- comfortable creating relationships, opening new doors and creating win/wins that drive revenue. Bias for Action - You roll up your sleeves and do whatever it takes to make things successful, find your way around roadblocks & get creative to make new relationships happen. Strategic Media Partner Expert-You understand the intricacies of the strategic media partner landscape and organizational structure and you know how to find the right people with whom to partner at every level.

Requirements

3-5 years of experience in business development, partner management, account management, or a similar client-facing role, preferably within a B2B SaaS, e-commerce, or technology company.
Strong understanding of media partnership ecosystems and their value in driving business growth.
Strategic with a bias for action
Superior cross-functional collaboration skills
Strong verbal and written communication skills, able to simplify technical and contractual concepts.
History and evidence of meeting and exceeding targets.
Comfortable helping to lead complex negotiations.
Ability to lead analysis-driven processes and have proven closing skills (internal or external).
Able to operate in an ambiguous and fast-paced environment.
Excellent presentation skills and ability to build relationships.
College degree required, BSc or BA in business administration, sales or marketing preferred.

Nice To Haves

Bonus points for experience in CPG.

Responsibilities

Assist in identifying and researching potential strategic partners that align with SmartCommerce's growth objectives.
Support the education, onboarding and integration of new media partners coordinating with internal teams (Product, Engineering, Sales, Marketing) to ensure a positive experience with our technology.
Support the onboarding and integration process for new partners, coordinating with internal teams (Product, Engineering, Sales, Marketing) to ensure smooth transitions.
Serve as a key operational contact for assigned strategic partners, managing ongoing communications, addressing inquiries, and facilitating resolutions to operational challenges.
Drives retention and growth among strategic media partners by understanding their business needs and helping them succeed.
Provide media partner-facing materials, including presentations, training guides and best practice documentation as developed by Marketing.
Develop and maintain partner-facing materials, including presentations, training guides, and best practice documentation.
Track and report on key partnership metrics and performance against agreed-upon KPIs, providing regular updates to the Director, Partnerships.
Coordinate and support joint marketing and sales initiatives with partners, ensuring alignment and effective execution.
Facilitate regular check-ins and review meetings with partners to discuss performance, identify opportunities, and address concerns.
Assist in the negotiation and renewal of partnership agreements, ensuring terms are favorable and relationships are strengthened.
Gather feedback from partners and communicate insights internally to inform product enhancements and strategic planning.
Stay informed about industry trends, competitive landscape, and emerging technologies relevant to SmartCommerce's ecosystem and potential partners.
Maintain accurate and up-to-date records of partner interactions and activities within the CRM system