Manager, Strategic Consulting

Kobie Marketing • Jersey City, NJ

80d • Remote

About The Position

As a strategic loyalty advisor at Kobie Marketing, you will lead and deliver cutting-edge loyalty consulting, strategy, and program design. Your goal will be to maximize consumers’ emotional connection throughout their customer lifecycle and deliver enterprise value for our clients. You will collaborate closely with Kobie’s client services, analytics, marketing services, technology, and operations teams. The ideal candidate is highly self-motivated, thrives in a fast-paced and ambiguous environment, and is an exceptional storyteller and problem-solver.

Requirements

• Loyalty Program Experience — 5–8 years of experience in loyalty, CRM, customer engagement, or marketing strategy (agency or client-side).
• Cross-Industry Perspective — Experience across at least two verticals (e.g., retail, travel, financial services, entertainment, telecom).
• Loyalty Marketer Mindset — Strong understanding of loyalty mechanics (earn/burn, liability, personalization, lifecycle marketing, CX).
• Strategic & Consultative Thinking — Ability to frame insights into defensible recommendations and build trusted client relationships.
• Analytical & Storytelling Skills — Comfort interpreting complex data and crafting clear, persuasive narratives.
• Results-Oriented — Manages time, priorities, and resources to deliver high-quality work aligned to client and project goals.
• Grit — Handles challenging assignments with focus and resilience, seeking input when needed and learning from setbacks.
• Influence — Communicates data-driven insights clearly and collaborates to move ideas forward with a team-first mindset.
• Curiosity — Seeks opportunities to learn, listens actively, and applies feedback to improve outcomes.
• Savvy — Uses critical thinking to simplify complexity and deliver practical solutions in fast-paced environments.
• Inclusion — Invites diverse perspectives, promotes collaboration, and shares ownership of results.
• Education — Bachelor’s degree required

Nice To Haves

• Exposure to global, multi-brand, or paid loyalty programs.

Responsibilities

• Design, Evolve & Optimize Loyalty & Engagement Programs — Support the design, evolution, and optimization of loyalty, retention, or engagement programs that align with client goals.
• Deliver Strategic Recommendations — Partner with cross-functional Kobie teams to inform and execute strategic client roadmaps. Contribute actionable recommendations and loyalty strategies that align with clients’ business objectives and customer needs.
• Translate Data into Insight — Analyze research and performance data to create briefs, playbooks, and learning agendas that guide CX, communications, and technology execution.
• Tell Compelling Stories — Craft clear, data-driven narratives for internal and external audiences.
• Contribute Thought Leadership — Stay on top of industry trends and best practices, contributing to internal frameworks and external POVs.
• Manage Workstreams — Oversee scope, deliverables, and timelines for individual projects or workstreams, ensuring quality and timeliness.

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees