Manager, Strategic Account Management- Client Success

Transcarent

3d • $90,000 - $125,000 • Remote

About The Position

We’re seeking an entrepreneurial, strategic mindset, and highly consultative Manager, Client Success to join our rapidly growing team. In this role, you will serve as the primary owner of long-term client success, responsible for driving measurable impact and outcomes, expanding solutions, increasing product adoption, and ensuring strong client health across your portfolio. You will act as a trusted advisor who deeply understands your clients’ business goals, proactively identifies risks and opportunities, and leverages data-driven insights to influence decisions. This is an ideal opportunity for a high-performing professional with exceptional relationship-building capabilities, a passion for client advocacy, and a proven track record of delivering retention, satisfaction, and revenue growth in complex, large-market organizations. Core competencies for this role include: creating measurable client value and ROI; driving deep product adoption and renewals/expansion; data fluency and strategic insight generation; proactive, consultative advisory; multi-threaded executive relationship building and advocacy; cross-functional leadership and operational governance; and a strong ownership, accountability, and high-velocity execution mindset in a fast-paced environment.

Requirements

• 10+ years in Account Executive, Client Success, or Strategic Account roles; 5+ years in Health Plans, PBMs, benefits, or employer healthcare required.
• Deep understanding of employer healthcare, PBMs, health plans, and digital health / navigation solutions, and how they fit together into a cohesive benefits strategy.
• Demonstrated record of measurable client value creation, retention, and revenue growth (renewals, upsell, cross-sell) in complex, large-market environments.
• Proven track record leading renewals and expansions for large, complex employer or health plan clients, including multi-year, multi-solution deals.
• Experience serving as a trusted advisor to senior and C-suite stakeholders.
• Demonstrated ability to build and execute client-specific value plans tied to KPIs, PGs, and ROI, and to adjust strategy based on results.
• Proven success driving adoption and impact across a multi-solution platform (e.g., navigation, care experiences, EMO, pharmacy) – not just managing to utilization targets.
• Strong commercial acumen and comfort leading renewal, upsell, and expansion discussions in partnership with Sales.
• Advanced data fluency: can interpret financial, clinical, and engagement data, forecast risks, and tell a compelling story to executives using KPIs and leading indicators.
• Ability to synthesize data, trends, and client context into clear strategic recommendations and POVs tailored to each audience.
• Highly consultative and proactive, bringing forward recommendations, scenarios, and options— not just reporting status.
• Structured root-cause problem solver who documents issues, leads cross-functional remediation, and implements durable fixes while actively managing risk.
• Deep and current industry knowledge across employer benefits, PBMs, health plans, and digital health; leverages best practices to elevate client strategy.
• Expert at multi-threaded relationship building across day-to-day partners, executives, and consultants; comfortable facilitating high-stakes executive meetings.
• Strong influence and advocacy-building skills; able to turn skeptical stakeholders into champions and secure references and testimonials.
• Demonstrated cross-functional leadership, aligning Implementation, Solutions, Product, Clinical, and Marketing around clear client objectives.
• High operational discipline with regard to governance, documentation, CRM hygiene, and meeting rigor.
• Outstanding written and verbal communication with strong executive presence; able to simplify complexity and drive decisions in high-stakes settings.
• Strong sense of ownership and accountability for client outcomes; takes responsibility for commitments and drives issues to resolution.
• High agility and adaptability; thrives in a dynamic, high-growth environment and can reprioritize quickly while maintaining quality.
• Disciplinary excellence in prioritization, issue management, and cross-functional execution.
• Proficiency with CRM platforms (Salesforce strongly preferred).
• Ability to manage multiple priorities and deadlines in a dynamic, high-growth setting.
• Willingness to travel at least 30%, including overnight travel.
• Bachelor’s degree in Business or related field required.

Responsibilities

• Drive Client Outcomes & Value
• Leverage Strong Expertise in Client Data and Strategy
• Be Consultative & Proactive
• Create Strong, Multi-Threaded Relationships
• Execute Operational Excellence with Precision
• Drive Growth, Renewals & Client Expansion

Benefits

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 12 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees