Account Manager, Client Success

Centerfield•Los Angeles, CA

1d•Hybrid

About The Position

Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. How You'll Contribute... Responsible for owning a book of business comprised of multiple clients within the home services division Develop, know, understand, adjust, and grow client programs through the upsell/cross-sell of Centerfield products and services, and operational refinement Reach the assigned revenue goal for the book of business through cross-sell/upsell within fiscal year Serve as the lead point of contact for external partners and the primary resource for internal teams Develop trusted, successful relationships with all client contacts and Centerfield colleagues Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aid in the realization of targets and track achievement Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs Host internal meetings as necessary for client projects and initiatives Learn and understand internal systems and aid client communication related to technical issues Partner with Business Development and Executive sponsors on each account as needed Track all tasks and projects with a full understanding of goals and the ability to provide direction Assist with challenging customer asks and issue escalations as needed Contribute material and present to client teams during partnership meetings

Requirements

2+ years of client or account management experience
Degree in Marketing, Business Administration, or Economics, or equivalent experience
Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising
Proficient in Microsoft Office, including Microsoft Excel and PowerPoint
An analytical mind that can convert metrics into action items
Ability to absorb information quickly and turn complex ideas into action items and results
Proven ability to juggle multiple projects and clients at one time while maintaining attention to detail
Strong problem-solving and networking skills; ability to proactively find resources to create a solution
Excellent written, verbal, presentation, and interpersonal communication skills
Critical thinker, with the ability to roll up your sleeves and get creative
Proactive worker with the ability to work both independently and in a collaborative team environments
Team player, with a strong sense of ownership and a 'get things done' attitude
Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment
Knows what needs to be done and operates with a sense of urgency, focus, and discipline
Thorough, detail-oriented persona who is meticulous about documentation and tasks completion
Above all, be ethical, honest, fair, and maintain high integrity
Flexibility in work hours, depending on client meeting schedules across multiple time zones

Nice To Haves

Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center knowledge

Responsibilities

Responsible for owning a book of business comprised of multiple clients within the home services division
Develop, know, understand, adjust, and grow client programs through the upsell/cross-sell of Centerfield products and services, and operational refinement
Reach the assigned revenue goal for the book of business through cross-sell/upsell within fiscal year
Serve as the lead point of contact for external partners and the primary resource for internal teams
Develop trusted, successful relationships with all client contacts and Centerfield colleagues
Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aid in the realization of targets and track achievement
Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs
Host internal meetings as necessary for client projects and initiatives
Learn and understand internal systems and aid client communication related to technical issues
Partner with Business Development and Executive sponsors on each account as needed
Track all tasks and projects with a full understanding of goals and the ability to provide direction
Assist with challenging customer asks and issue escalations as needed
Contribute material and present to client teams during partnership meetings