Manager, SS

Interior Logic Group • Aurora, CO

1d

About The Position

Looking to build your career and design your future? You have come to the right place. Summary The Manager is responsible for overseeing the day-to-day operations and service delivery of assigned shared services functions within a region or business unit. This role leads teams responsible for transactional and operational processes such as order management, purchasing, estimating, scheduling, and other centralized support activities. The Manager ensures operational effectiveness, service quality, and process consistency while driving productivity, performance, and customer satisfaction. This role partners closely with field operations, sales, finance, and other cross-functional stakeholders to ensure shared services processes are aligned to business needs and executed efficiently. The Manager, Shared Services also supports the implementation of standardized procedures, service level expectations, and continuous improvement initiatives that enhance operational execution and scalability.

Requirements

• High School Diploma or equivalent.
• 3–5+ years of experience in shared services, operations, or transactional support functions.
• Prior experience leading teams or supervising operational workflows.
• Operational & Functional Expertise Working knowledge of transactional operational processes (order management, purchasing, estimating, scheduling, etc.).
• Understanding of service delivery models and operational dependencies.
• Leadership & Team Management Proven ability to lead teams, manage performance, and drive accountability.
• Ability to coach, develop, and motivate team members.
• Process & Continuous Improvement Ability to identify process gaps and implement operational improvements.
• Experience supporting standardization and workflow optimization initiatives.
• Analytical & Financial Acumen Ability to interpret operational metrics, productivity data, and service KPIs.
• Data-driven decision-making and problem-solving capabilities.
• Communication & Collaboration Strong verbal and written communication skills.
• Ability to collaborate cross-functionally and influence stakeholders.
• Execution & Adaptability Strong organizational and time management skills.
• Ability to manage competing priorities in a fast-paced environment.
• Adaptable and resilient in evolving operational environments.

Nice To Haves

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Experience supporting centralized or multi-function shared services environments.
• Experience within construction, homebuilding, manufacturing, or distribution industries.

Responsibilities

• Operational Leadership Manage the day-to-day operations of assigned shared services functions.
• Ensure service delivery is executed accurately, efficiently, and within established timelines.
• Oversee workload distribution, queue management, and resource alignment to meet business demands.
• Monitor service levels and operational output to ensure customer and business expectations are achieved.
• Service Delivery & Execution Ensure transactional processes such as order processing, purchasing, estimating, scheduling, and related operational activities are completed accurately and timely.
• Partner with operational and sales teams to ensure seamless handoffs across the source-to-fulfillment lifecycle.
• Address escalations, resolve service issues, and remove barriers impacting execution.
• Performance Management & Reporting Track and analyze key performance indicators (KPIs), productivity metrics, and service levels.
• Prepare and deliver reporting on operational performance, trends, and service outcomes.
• Identify gaps in performance and implement corrective actions as needed.
• Process Standardization & Improvement Support the development, documentation, and enforcement of standard operating procedures (SOPs).
• Identify opportunities to streamline workflows, improve quality, and enhance efficiency.
• Partner with leadership to implement process improvements, automation, and system enhancements.
• Stakeholder Collaboration Partner with field leadership, sales, finance, and other functional teams to align priorities and execution.
• Serve as a liaison between shared services teams and operational stakeholders.
• Ensure effective communication regarding timelines, service expectations, and issue resolution.
• People Leadership & Development Lead, coach, and develop shared services team members.
• Establish performance expectations and provide ongoing feedback and performance management.
• Support hiring, onboarding, and training of new team members.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Other Prepare and submit reports on work activities, operations, and production.
• Perform all other job duties as assigned.

Benefits

• Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health
• 401(k) with company match, short- and long-term disability, life insurance, and access to a
• Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most.
• Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED