Field SS - Support Specialist

Syneos Health • Bridgewater, NJ

1d

About The Position

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job Responsibilities

Requirements

• Undergraduate degree, Bachelors preferred
• Experience supporting Windows, Apple devices, Microsoft Suite, Veeva CRM
• Strong interpersonal, multitasking and communication skills a must.

Nice To Haves

• ITIL Foundation Certificate preferred

Responsibilities

• Provide L1-L1.5 support offering hardware and application support ranging from how-to, connectivity, functionality, system setup assistance, etc.
• Troubleshoot, analyze, and resolve technical problems to ensure timely resolution, minimizing downtime for end-users while maintaining a professional and patient demeanor.
• Utilize relevant data, facts and tools to investigate and resolve a range of issues within the multiple platforms deployed to the teams.
• Prioritize and organize work to multitask, ensuring that issues are resolved within the timeframes defined by SLAs.
• Provide clear explanations and interpretations of technical issues, offering support and guidance to end-users and colleagues.
• Collaborate with other teams to escalate and resolve more complex problems that require cross-functional knowledge.
• Maintain thorough documentation of all issues, troubleshooting steps, and resolutions to support continuous improvement of the service delivery process.
• Stay updated on new technologies and solutions relevant to the organization's Tech environment to enhance troubleshooting capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level