Manager / Sr. Manager - Implementation & Customer Enablement

RouteGenie • Nashville, TN

4h • $80,000 - $110,000 • Onsite

About The Position

In this role, you’ll lead the way in transforming how we onboard and scale customers. This role is not just about executing implementations — it’s about reimagining them. You will design and deliver efficient, automated, and customer-centric onboarding processes that reduce time-to-value, support growth at scale, and set the foundation for long-term customer success.

This is an onsite position (Monday–Friday) with flexible core business hours and work from home days. The salary range is $80,000-$110,000 per year, based on experience, plus bonus opportunity.

Requirements

• 5–10 years in SaaS implementation, onboarding, customer success, or product operations.
• Proven experience designing scalable, automated workflows in customer onboarding.
• Strong project management skills; ability to manage multiple complex implementations.
• Excellent problem-solving and communication skills.
• Comfort working cross-functionally with product, engineering, and customer-facing teams.

Nice To Haves

• background in instructional design
• process automation tools (Zapier, Salesforce, etc.)
• healthcare/transportation SaaS

Responsibilities

• Own and oversee the end-to-end implementation process, including managing and supporting Implementation Associates, from kickoff through customer go-live, ensuring smooth adoption and measurable outcomes.
• Design and deploy automation tools, templates, and playbooks that streamline onboarding for high-volume growth customers.
• Collaborate with Product and Engineering to influence features that improve implementation efficiency and customer experience.
• Partner with Customer Success to ensure seamless handoff and continuity of customer outcomes.
• Continuously analyze and improve implementation metrics (time-to-value, activation, satisfaction).
• Build repeatable processes and training content (e-learning, in-app guides, knowledge base) that empower customers and internal teams.
• Act as a voice of the customer, feeding implementation challenges and insights into product roadmaps.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed