Manager, Solutions Engineering

Staffbase • New York, NY

39d • $155,000 - $184,000 • Hybrid

About The Position

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees. Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis-St.â Paul, our diverse team of 750+ employees supports 2,000+ customers - reaching over 16.4 million employees - in transforming their employee experience. We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication. We are a SaaS unicorn that is growing exponentially, and are looking for a Solutions Engineering Manager to join our Americas Sales Org. As a Solutions Engineer Manager, you will work closely with internal teams like Product & Engineering, Security team, Design team, Customer Success as well as the Partner Network teams to ensure the best possible solution recommendation for our future customers. Join a high-growth GTM team where you'll drive impact through an industry-agnostic SaaS platform improving the work lives of millions. You'll collaborate with global leaders - from Toyota and DHL to Sephora, Adidas, Alaska Airlines, and Bacardi - to redefine how companies create outstanding employee experiences. Important: This is a hybrid role. Core in-office days in our NYC (Tribeca) office are Tuesdays-Thursdays, and it is expected that folks will be in the office a minimum of 2 day/s per week during core days.

Requirements

• Bachelors or Masters Degree in Information Science, Informations Systems, Business Engineering, or role/technical experience to replace degree requirements
• You'll need to be fluent in Spanish - ideally a native speaker or someone who grew up speaking it as your first language. Clear, confident communication in both Spanish and English is essential to the role
• 5-8 years of experience in a similar role, (SaaS pre-sales/solutions engineering/solutions consulting)
• Solution-focused understanding of REST APIs and how to interact with them
• Strong understanding of the enterprise software landscape architecturally and SaaS industry concepts/integrations: SAP, Workday, ADP - style HRIS SaaS applications as well as user identity management frameworks like SAML & OIDC
• Solution-based mindset to identify & mitigate any gaps being introduced by architectural practices of cloud vs. legacy applications
• While you're not required to be a full stack engineer, you should have a general understanding of web development and knowledge of common technologies You shouldn't be afraid to whip up an MVP that interacts with our APIs
• You bring the ability to quickly understand technical concepts and effectively communicate them to technical and non-technical audiences
• Excellent communication skills (verbal, written, presentations)
• You enjoy communicating and working with customers directly
• Strong interest (and ideally experience) in the Employee Experience space

Responsibilities

• The role will start within the current North American business as a player/coach and as the Staffbase Latin America presence grows, own the technical sales process for that market
• You work with our Account Executives to build and deliver engaging demos to prospective customers that spark excitement
• You work with our prospective customers to find the best technical setup for their internal communications needs and remove technical obstacles to winning deals
• You run technical evaluations of the Staffbase platform and consult on different integration methods
• You position yourself as a strategic partner to our Account Executives and a trusted advisor to our prospective customers
• Consult prospects regarding our APIs, our architecture recommendations and implementation approaches
• Interfacing between sales and product to always have cutting edge industry and product knowledge and inform product development with learnings from our prospects
• Crafting and building RFP response documents which position the Staffbase product in the best possible manner.Developing comprehensive RFP response documents that effectively highlight the Staffbase product's strengths
• You take ownership of ensuring the proposed solution during pre-sales is being accepted and executed in post-sales (and overall customer satisfaction) by CS
• As a Solutions Engineer you're a role model and mentor to less experienced Solutions Engineers on the team, lead by example, and have an impact on how Solutions Engineers play a role in the broader sales process

Benefits

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Wellbeing - Monthly Wellbeing Allowance $40, from fitness to mental health, hobbies to relaxation
• Support - we're offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
• Health - The offices are equipped with fruits, drinks and snacks and ergonomic workplaces. To recover when needed, you will get 10 wellness days per year
• Volunteer Day - you'll get one day off per year for supporting a social project

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Number of Employees: 501-1,000 employees