Manager, Software Training

Greystar•Arlington, TX

12d

About The Position

The Software Training Manager leads, coordinates, and implements the development of the Company’s software and systems training curriculum and programs, and designs and evaluates systems training programs for the Company’s team members.

Requirements

Bachelor’s/Master’s degree from an accredited college or university preferred in Information Systems Education/Training, etc.
Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas.
Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.
Demonstrated proficiency in property management software (preferably Yardi and Real Page), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.
Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management.
Demonstrated ability to read, write, and communicate effectively to create and make presentations to team members at all levels, and to design and teach information systems training programs.
Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs in order to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes.

Responsibilities

Provides input and assists in establishing annual goals and objectives by conducting needs assessments to determine business priorities related to software systems and creating business and project plans to meet identified needs.
Participates in the design, development, and implementation of new or revised software and systems training programs by developing design specifications, authorizing participant and facilitator materials, producing support documents, tools, and job aids, and developing implementation schedules to ensure appropriate availability and access to training sessions and programs.
Oversees the support/help desk operation by establishing and communicating service standards, response procedures, and workflows, analyzing issues and problems related to software systems and programs, and determining and implementing appropriate solutions, training, or maintenance as necessary.
Maintains systems and databases for existing and new properties by running reports, developing and distributing training and manuals for system updates, and performing audits as necessary.
Leads and/or participates in the due diligence and take-over process by providing training to site teams and others, and following up to support the transition and integration of the new properties into the Company.
Communicates with management regarding the progress of software and systems training initiatives, participation, and impact on performance by creating and analyzing reports, gathering feedback from managers and team members, reviewing other Company reports related to benchmarks and performance metrics, and making recommendations for enhancing results.
Supervises the team of software trainers by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.