Software Training Lead

Main Street•Birmingham, AL

22h•Hybrid

About The Position

The Software Training Lead supports customers and internal teams through high-quality training and ongoing product adoption. This role blends live training delivery, content development, customer success engagement, and proactive outreach to ensure users are confident, empowered, and achieving measurable value from our platform.

Requirements

BA/BS degree in Business, IT, or related field
2+ years of experience leading live and online training sessions
Strong presentation and communication skills, with the ability to simplify complex concepts
Ability to develop clear, engaging training content across multiple formats
Comfortable hosting webinars and training sessions for both small groups and large audiences
Customer-focused mindset with a proactive approach to adoption and relationship building
Strong organizational, project management, and time-management skills

Nice To Haves

Familiarity with customer success methodologies and SaaS usage metrics (preferred)
Experience working with Financial Institutions is a plus

Responsibilities

Deliver live, remote training sessions for customers, tailored to various user roles
Create engaging training materials, including slide decks, videos, guides, and self-paced learning content
Develop and host live webinars for large-scale customer training initiatives
Foster internal knowledge by training team members on product updates, features, best practices, and customer-facing workflows
Continuously refine training programs based on user feedback, product changes, and evolving customer needs
Conduct proactive check-ins throughout the customer lifecycle to ensure product adoption, address obstacles, and promote best practices
Deliver new-user onboarding and training to ensure a strong start and consistent engagement
Analyze customer usage data to identify adoption gaps and opportunities for optimization
Collaborate with Customer Success, Product, and Support teams to ensure customers experience long-term value and successfully achieve their goals
Provide recommendations and guidance to help customers maximize the platform’s capabilities and features
Assist the Product team with overflow needs, including customer scheduling, baseline implementation setup, and occasional quality assurance testing